Training Manager - Alternative Channels
Nairobi Full-time Manager Learning & Development
At a glance
Manager-level Learning & Development role at CIC Group. Nairobi · full-time.
Pay not stated Learning & Development salary
RoleLearning & Development
SeniorityManager
LocationNairobi
EmploymentFull-time
PostedSep 7, 2026 · 6w ago
Role brief
hrroles summary, based on the employer's posting.
What you'll do
- Build training plans for Bancassurance and Sacco Assurance that support channel growth and distribution goals
- Create learning paths and practical materials that strengthen channel productivity and advisory skills
- Teach product, sales and compliance topics, keeping delivery consistent across alternative channels
- Visit the field, join sales engagements and coach channel teams to reinforce learning
- Track training records and results, meet audit requirements and share periodic impact reports
What you bring
- A bachelor's degree in business, finance or a related discipline
- A professional insurance credential, such as COP, LOMA or an insurance diploma
- At least seven years of experience, including three years in a supervisory role
- Knowledge of life insurance products and sales, with experience in instructional design and adult learning
Who this fits
This manager role suits someone who can coach and train relationship managers, bank employees and Sacco representatives. You’ll work with Bancassurance partners, Sacco leaders, sales teams and product teams. The role is based in Nairobi, Kenya.
From the employer
About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Head of Agency Training, the Training Manager – Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels.
Key Responsibilities
Strategic Responsibilities
- Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization’s growth and distribution objectives.
- Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
- Design structured learning pathways for alternative channels to enhance productivity and advisory capability.
- Deliver product, sales, and compliance training
- Ensure consistent and high-quality training delivery across all alternative channels.
- Ensure training content is practical, relevant, and aligned to channel realities
- Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
- Manage the training calendar for Bancassurance and Sacco channels
Compliance, Governance & Reporting
- Ensure all training activities and records meet regulatory and audit requirements.
- Prepare periodic reports and insights on training impact within alternative channels.
- Act as a key training contact point for alternative channel stakeholders.
- Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.
- Champion a strong learning culture across Bancassurance and Sacco channels
- Provide coaching and mentorship to trainees and channel stakeholders.
- Support talent identification and development within alternative channels.
Who We’re Looking For
Qualifications- Bachelors Degree in Business, Finance or related Field
- Professional Insurance Certification (e.g COP, LOMA or Diploma in Insurance)
- Minimum of 7 years’ experience with 3 years at a supervisory level
- Expertise in Life Insurance Products & Sales Processes
- Proficient in Instructional Design and adult learning methodologies
- Strong Leadership and Coaching skills
- Excellent Presentation and Facilitation capabilities
- Analytical with strong Needs Assessment and Performance Evaluation experience
- Skilled in Stakeholder Engagement and Communication
Why Join Us?
Joining CIC Group, you will be part of a purpose-driven organization committed to empowering lives through innovative insurance solutions while continuously expanding its footprint across alternative distribution channels. This role offers a unique opportunity to work at the intersection of insurance, partnerships, and capability building, where your impact will be directly visible in the growth and performance of Bancassurance and Sacco channels. If you are looking to build influence, drive measurable business impact, and grow within a forward-looking insurance institution, CIC provides the platform to do so.If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 14th September, 2026. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th September, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.