Instructional Designer, Clinical Training
At a glance
Mid-level Learning & Development role at Hims & Hers. Remote, United States · full-time · $80,000–$100,000 base.
hrroles summary, based on the employer's posting.
What you'll do
- Create provider learning in e-learning, clinical guidance, documentation, job aids and assessments
- Coordinate with care delivery, medical affairs, product and clinical quality teams on launches and guideline changes
- Track and share how your learning work affects provider outcomes
- Contribute to lifecycle planning, in-product learning and documentation strategy with the senior instructional designer
- Help the customer service training team when extra instructional design support is needed
What you bring
- At least five years designing instruction and developing e-learning, with evidence that your learning solutions work
- Two to three years in instructional design within a growing SaaS or consumer-facing business
- A bachelor's degree in instructional design, educational technology, learning and development or a related area, or equivalent experience
- You can turn unstructured material into clear learning and apply adult-learning principles
Who this fits
This mid-level role suits an instructional designer who can work independently, clarify requirements with stakeholders and keep projects moving amid uncertainty. It is a full-time remote role open to candidates in the United States.
From the employer
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role
As an Instructional Designer, Clinical, you will play a critical role in supporting an exceptional care experience at Hims and Hers. Our providers are the backbone of our care experience. In this role, you’ll draw on your instructional design toolkit to support our providers through the entire lifecycle, from onboarding to ongoing enablement. You’ll be a great fit for this role if you have a curious mindset and an objectives-first, impact-informed approach to instructional design. We’re looking for someone who can deeply understand the needs of our providers, partner effectively with a range of stakeholders, and deliver high-quality learning experiences across modalities that improve the provider, and therefore the patient, experience.
You Will
Design best-in-class learning experiences across eLearning, clinical guidelines, documentation, job aids, assessments and knowledge checks, and other modalities as projects demand.
Partner with Care Delivery, Medical Affairs, Product, Category, Clinical Quality, and other teams to support a continuous stream of launches, guideline updates, and provider-facing communications
Measure and report on the impact of your work.
Support the Sr. Instructional Designer on strategic projects, such as lifecycle mapping, in-product enablement, documentation content strategy, and proofs-of-concept for new types of learning experience
Lend capacity to the customer service training team on an as-needed basis
You Have
Bachelor's degree in Instructional Design, Educational Technology, Learning & Development, or related field required (or equivalent experience).
5+ years of experience in instructional design and e-learning development with a proven track record of creating effective learning solutions.
2-3 years of instructional design experience in a scaling SaaS or B2C environment
The ability to distill large quantities of unstructured information into clear, intuitive, and impactful learning experiences.
Strong working knowledge of adult learning best practices and a track record of applying them
Facility with standard instructional design tools (Authoring tools, LMS) and a willingness to learn and experiment with new tools.
A growth mindset. Knowing everything on day 1 matters far less than your posture toward learning and growth.
Comfort with ambiguity. This role requires someone who is able to work independently to define requirements, create clarity with stakeholders, and press projects forward in low-information environments.
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
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