Workforce Planning & Care Coordinator
At a glance
Mid-level People Operations & HRIS role at Home Instead. Yeovil · full-time · £26,000–£30,000 base.
hrroles summary, based on the employer's posting.
What you'll do
- Build and update staff schedules, matching carers with client needs, preferences and locations
- Track workforce availability and service demand, then adjust cover as circumstances change
- Set up new care packages and revise arrangements while coordinating with clients, families and care professionals
- Keep care visits staffed, respond to absences and emergencies, and record details in care management systems
- Help with recruitment, onboarding, workforce planning, on-call cover and service quality requirements
What you bring
- A valid Category B driving licence, needed for travel between remote sites without public transport
- Willingness to complete an Enhanced DBS check
Who this fits
This Yeovil-based, on-site role suits someone who can manage changing care schedules and communicate with carers, clients, families and healthcare professionals. You’ll need to travel between remote sites and take part in on-call duties.
From the employer
Workforce Planning & Care Coordinator
Salary: £26,000-£30,000 depending on experience │Location: Yeovil
We’re proud to be an award‑winning home care provider, celebrated as the Best Social Care Company and recognised as a 5‑Star Employer for the past three years.
What We Offer You:
- Holiday pay, pension scheme and wellbeing support scheme
- Free PPE and full induction training
- Ongoing learning, NVQ/QCF qualifications and clear progression routes
- Refer a Friend Scheme
- Access exclusive employee discounts with a wide range of UK retailers, including discounted gym memberships, family days out, MOTs, servicing and more
- Build strong connections through our regular Care Professional coffee mornings
- Benefit from a dedicated mentoring scheme designed to support all new team members
- Stay informed and engaged with our monthly company newsletter
- Take advantage of convenient on-site free parking
If you're motivated by helping others and creating strong professional connections, you'll find genuine job satisfaction in a role where client relationships are at the heart of what we do.
As our Workforce Planning & Care Coordinator, you will play a key role in ensuring care packages are delivered safely, efficiently, and consistently. You will manage complex staff rotas, maximise workforce capacity, and support the delivery of high-quality care services across the community.
Key Tasks
- Develop and maintain effective staff rotas and schedules.
- Match carers to client needs, preferences, and locations.
- Monitor workforce capacity and proactively manage service demand.
- Coordinate new care package implementations and adjustments.
- Liaise with care staff, clients, families, and healthcare professionals.
- Ensure all care visits are appropriately staffed and covered.
- Respond efficiently to last-minute changes, emergencies, and absences.
- Maintain accurate records within care management systems.
- Support recruitment, onboarding, and workforce planning activities.
- Contribute to service performance targets, quality standards, and regulatory compliance.
Ideal Candidate
Essential:
- A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
- Willing to complete an Enhanced DBS
- Develop and maintain effective staff rotas and schedules.
- Match carers to client needs, preferences, and locations.
- Monitor workforce capacity and proactively manage service demand.
- Coordinate new care package implementations and adjustments.
- Liaise with care staff, clients, families, and healthcare professionals.
- Ensure all care visits are appropriately staffed and covered.
- Respond efficiently to last-minute changes, emergencies, and absences.
- Maintain accurate records within care management systems.
- Support recruitment, onboarding, and workforce planning activities.
- Contribute to service performance targets, quality standards, and regulatory compliance.
- Carry out on call duties
Desirable:
- Level 4 English and IT literate
- A desire to genuinely help other people and make a difference
- Resilient, reliable, proactive with a can-do attitude
- Knowledge of workforce planning methodologies.
- Experience managing large geographical care rounds.
- NVQ Level 2 in Health & Social Care or equivalent.
- Experience supporting a growing care service.
What happens next?
- As soon as you apply, one of our friendly recruitment team will be in touch with you within 24-48 hours
- We will arrange an interview with you
- If you’re successful, you can be working with us ASAP
Congratulations! You’ll then be part of our fantastic care team here at Home Instead
Apply now to start your care journey with us