Quality Systems and Training Specialist
At a glance
Mid-level Learning & Development role at Johnson & Johnson. Jacksonville · full-time · $79,000–$127,650 base.
hrroles summary, based on the employer's posting.
What you'll do
- Track quality issues through records and system data, then turn performance measures into reports for leaders
- Review and update controlled procedures, and help maintain document, change-control, CAPA and audit systems
- Build and deliver technical, cGMP and quality training, adjusting content when procedures or documents change
- Coordinate employee training, qualification and certification records, and administer the Learning Management System
- Prepare quality information for reviews and audits, check compliance, and support product release activities
What you bring
- You bring experience with quality systems, controlled documents, audits and compliance monitoring
- You can develop and deliver technical, cGMP and quality-system training for employees
- You can manage training records and Learning Management System documentation accurately
Who this fits
This role suits someone who can work across quality, engineering and operations to identify training needs and monitor compliance. The position is based in Jacksonville, Florida.
From the employer
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
QualityJob Sub Function:
Quality SystemsJob Category:
ProfessionalAll Job Posting Locations:
Jacksonville, Florida, United States of AmericaJob Description:
Establishes, maintains, and supports quality assurance and employee training programs, procedures, systems, and controls. Ensures that quality-system performance, employee qualification, and training compliance are continually monitored and measured to support regulatory compliance and continuous improvement.
Designs, develops, delivers, and evaluates technical, cGMP, quality-system, and employee-development training programs. Maintains accurate and current training records, administers the Learning Management System, supports employee certification, and provides management with quality and training compliance information.
Supports quality-system monitoring, data trending, procedure development, management review, audit readiness, product review and release activities, and site compliance with applicable company, safety, environmental, and regulatory requirements.
Quality Systems Responsibilities
1. Monitor and track sources of quality detractors using applicable quality systems, records, databases, and performance metrics.
2. Ensure compliance with company policies, procedures, quality standards, and applicable safety and environmental requirements.
3. Support the development, review, revision, and implementation of standard operating procedures and other controlled quality-system documents.
4. Generate quality metrics, statistical summaries, and trend reports. Communicate significant trends to management and appropriate cross-functional teams.
5. Use quality tools, data, and system-generated reports to support continuous improvement of quality-system and process performance.
6. Provide support for product review and release activities, as applicable.
7. Support good manufacturing practice audits, regulatory inspection readiness, internal assessments, and other site-readiness activities.
8. Collect and consolidate quality-system inputs for management reviews, data review boards, and other quality governance forums.
9. Verify that quality-system elements are effectively deployed by conducting periodic checks, assessments, and compliance reviews.
10. Support quality-system applications and processes, including document management, change control, nonconformance, CAPA, audit, and metrics-reporting systems.
Training System Responsibilities
11. Design, develop, deliver, and evaluate technical, cGMP, quality-system, and operational training programs and materials for instructional effectiveness.
12. Collaborate with Engineering, Quality, Operations, and other functional areas to identify training needs and deliver programs supporting site operations.
13. Evaluate procedure and document changes to determine affected audiences, training requirements, and appropriate training methodologies.
14. Coordinate employee training activities and ensure that required training is completed and properly documented.
15. Support the qualification and certification of employees to perform assigned job responsibilities.
16. Maintain accurate employee training plans, curricula, qualification records, and certification information.
17. Administer and maintain the Learning Management System and associated training documentation in accordance with applicable procedures and record-retention requirements.
18. Ensure that training documentation is accurate, current, readily available, and maintained in accordance with established procedures and applicable requirements.
19. Provide supervisors and management with employee training, qualification, certification, and compliance status information.
20. Conduct periodic training-system reviews and spot audits to verify compliance and identify opportunities for improvement.
21. Assist with controlled-document distribution and documentation compliance for operational areas.
22. Conduct or support investigations of nonconformances associated with the training system or potential human-error factors.
23. Deliver orientation, induction, quality-system, and required site training to new employees.
24. Support actions that ensure employees are appropriately trained and qualified before independently performing assigned responsibilities.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Alignment, Business Behavior, Coaching, Collaboration, Communication, Compliance Management, Data Compilation, Data Quality, Data Savvy, Document Management, Problem Solving, Quality Auditing, Quality Control (QC), Quality Management Systems (QMS), Quality Services, Quality Standards, Systems Analysis, Training People
The anticipated base pay range for this position is :
$79,000.00 - $127,650.00Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits