People Systems Analyst
QVC Group Open · verified Oct 19, 2026 At a glance
Mid-level People Operations & HRIS role at QVC Group. Poland, Krakow · full-time.
Pay not stated People Operations & HRIS salary
hrroles summary, based on the employer's posting.
What you'll do
- Handle Tier 2 HR system cases, investigate faults and resolve them within service targets
- Trace repeat problems to their causes, then flag system or process changes that could help
- Carry out regular system upkeep and test releases, repairs and other changes
- Write and update support guides, while helping People Tech maintain sound processes and accurate records
- Show teams how to use HR systems and escalate difficult cases to technical partners
What you bring
- You have one to two years supporting HR systems, testing, documentation or ticket resolution
- You bring a bachelor's degree and experience in a global HR Shared Services setting
- Your English is at C1 level or higher
- You can troubleshoot analytically and explain technical subjects clearly to different audiences
Who this fits
This mid-level role suits someone who supports HR platforms, investigates complex issues and adapts as priorities shift. You’ll work on-site in Kraków three to five times per month, on set company days, with the rest of the role hybrid.
From the employer
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
We are currently looking for:
People Systems Analyst
Your Opportunity, Your Team
Join our growing HR Services organization supporting employees and managers across multiple countries and business functions.
As People Systems Analyst, you will provide Tier 2 support across our HR systems, helping resolve technical issues and ensuring reliable processes, accurate data, and a positive user experience.
You will work closely with HR Services, People Tech team, and end users to support system testing, maintain clear documentation, and identify opportunities to improve our systems and ways of working.
Where You'll Work
This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, 3 to 5 times per month.
On-site days are predetermined and standardized across the company.
What you’ll do
- Provide Tier 2 support for HR systems, investigating and resolving cases within agreed service levels
- Identify root causes, recurring issues, and opportunities to improve systems and processes
- Escalate complex issues to the appropriate technical partners
- Complete routine system maintenance and support system testing for releases, fixes, and changes
- Create and maintain clear support documentation and knowledge materials
- Work with People Tech teams to support reliable processes and data accuracy
- Provide guidance and training to help teams use HR systems effectively
What you’ll bring
- 1-2 years of experience supporting HR systems, testing, documentation, or ticket resolution
- Strong analytical, troubleshooting, and problem-solving skills
- Familiarity with HR platforms such as Workday
- Clear communication skills and the ability to explain technical topics to different audiences
- A proactive learning mindset, strong ownership, and a focus on continuous improvement
- Confidence working with changing priorities and complex issues
- English proficiency at C1 level or above
- A bachelor’s degree and experience in a global HR Shared Services environment
What we offer
- Hybrid work model combining office & remote work
- Private medical care
- Life Insurance
- Access to MyBenefit platform (Multisport included)
- Eye-care reimbursement
- Company performance-related bonus
- Referral program with a financial bonus
- 1 day extra of annual leave for company-driven initiatives
- Mental health support line for you and your relatives
- Attractively located office with free parking for employees
Whistleblower Protection Act
Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com
We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.