Country Training Manager
On-site Lusaka Full-time Manager Learning & Development
At a glance
Manager-level Learning & Development role at Sun King. Lusaka · full-time.
Pay not stated Learning & Development salary
RoleLearning & Development
SeniorityManager
LocationLusaka
WorkplaceOn-site
EmploymentFull-time
PostedAug 19, 2026 · 2mo ago
Role brief
hrroles summary, based on the employer's posting.
What you'll do
- Set Zambia’s training plan around sales goals, product launches and seasonal needs, then put regional and HQ priorities into practice
- Lead and develop zonal training managers and regional mentors, using coaching, trainer calibration and performance plans
- Track agent reactivation, certification conversion, customer-facing coverage and knowledge standards, then address gaps by region
- Use Looker, Kazi Plan and Litmos data to direct field support, report results and link training cohorts to business outcomes
- Turn commercial priorities into team scorecards and targeted training with country and regional business partners
What you bring
- At least six years in sales training, learning and development or sales management, including three years leading teams
- A track record of training programs that improved sales measures at country or regional level
- Experience leading field teams across several regions or a country, with results delivered through those teams
- Solar home system expertise, plus strong data skills and fluency with LMS, Looker and field or CRM applications
- A bachelor's degree and fluent English
Who this fits
You’ll suit a country-level leadership role where most of the work is running training operations and team performance, rather than personally delivering sessions. The role is based onsite in Lusaka and requires travel across Zambia for at least sixty percent of the time. A Zambian language is an advantage.
From the employer
Location: Lusaka
About the role:
The Country Training Manager owns the entire training and capability function for Sun King Zambia and is accountable for turning it into measurable commercial performance across the country. You translate regional and HQ training strategy into country-level execution, monitor the field training team, and ensure that every regional mentor, area business manager, agent, and technician can pitch correctly, demonstrate product functionality, screen and educate customers, and sell and help Sun King's solar home systems and wider product portfolio.
This is a country manager role, not a delivery role. You lead through your training team rather than by running sessions yourself, and you are judged on outcomes: the contribution of trained-agent cohorts to reactivation, certified-agent conversion, face-to-face coverage and quality, and knowledge standards across Zambia. Roughly 70% of the role is running a disciplined, data-operational training machine; the remaining 30% is a strategic commercial mandate, cascaded from the regional training manager and tied to the country's core commercial metric, that you convert into training targets for your team. 1. Country Training Strategy & Ownership
About the role:
The Country Training Manager owns the entire training and capability function for Sun King Zambia and is accountable for turning it into measurable commercial performance across the country. You translate regional and HQ training strategy into country-level execution, monitor the field training team, and ensure that every regional mentor, area business manager, agent, and technician can pitch correctly, demonstrate product functionality, screen and educate customers, and sell and help Sun King's solar home systems and wider product portfolio.
This is a country manager role, not a delivery role. You lead through your training team rather than by running sessions yourself, and you are judged on outcomes: the contribution of trained-agent cohorts to reactivation, certified-agent conversion, face-to-face coverage and quality, and knowledge standards across Zambia. Roughly 70% of the role is running a disciplined, data-operational training machine; the remaining 30% is a strategic commercial mandate, cascaded from the regional training manager and tied to the country's core commercial metric, that you convert into training targets for your team. 1. Country Training Strategy & Ownership
- Own Zambia's annual training plan and strategy, aligned to country sales targets, product launches, seasonality, and regional training priorities.
- Translate regional and HQ training strategy into disciplined country-level execution across every region and market.
- Set and enforce country-wide standards for onboarding, certification, refresher training, demo quality, pitch, load calculation, and objection handling.
- Own the blended-learning model across the country: classroom, field coaching, microlearning, and LMS content.
- Lead, coach, and performance-manage the country field training team (Zonal Training Managers and Regional Mentors), holding monthly one-to-ones with every direct report and keeping a dated coaching log.
- Run and oversee train-the-trainer cycles and calibration so facilitation, product, and coaching quality stay consistent across the team.
- Build a documented development plan for each bottom performer every quarter, and recruit, onboard, and develop trainers as the country scales.
- Carry country-level accountability for reactivation rate, certified-agent conversion, face-to-face coverage and quality, and job-knowledge standards, ensuring every region and line delivers.
- Run country business reviews, spot-checks, and gap-closing so underperforming regions and teams are diagnosed and corrected early.
- Own team execution, data QA, and field discipline: high field-app record compliance, a healthy team field-time ratio, and regular quality spot-checks on reported work.
- Own the country training dashboards (Looker, Kazi Plan, Litmos) and use the data to find performance gaps and see where to deploy the team.
- Submit a monthly country training dashboard to the Regional Training Manager and run quarterly training needs using sales, repayment, and customer-complaint data.
- Correlate training cohorts to business outcomes: sales uplift, collection score improvement, lower returns, and stronger customer retention.
- Own one to two quarterly strategic targets cascaded from the regional training manager, tied to the country's core commercial metric (for example, collections), and cascade the key results into zonal training manager and regional mentor scorecards.
- Partner with country commercial managers, zonal and regional business managers, and area business managers to diagnose the skill gaps constraining revenue and design targeted interventions for underperforming teams.
- Lead high-value certification and sales clinics on priority commercial topics, including product cards and conversion.
- Represent training in the country management team and work closely with Sales, Risk, Operations, Programs, and Marketing to align training to the commercial agenda.
- Feed structured field insights back to regional and HQ product and marketing teams: customer confusion points and product feedback.
- Speared Sun King's standards of integrity, professionalism, and customer experience across the country field.
- 6+ years in sales training, L&D or sales management, with at least 3 years managing teams (ideally including other managers or trainers), in solar, electronics, telecoms, FMCG or any agent distribution business.
- A proven record of building and running training programs that moved country or regional sales metrics, not just attendance.
- Experience managing multi-layered field teams across a country or several regions and driving results through those teams.
- Strong technical knowledge of Solar Home Systems (and inverters where relevant), with the ability to demo and troubleshoot the basics.
- Highly data, and fluent with LMS platforms, business-intelligence dashboards (Looker) and field or CRM applications.
- Commercial acumen: able to translate a commercial target into a training strategy and cascade it into team scorecards.
- Willing to travel 60-70%+ across Zambia.
- Fluent in English; a Zambian language (Bemba, Nyanja, Tonga or Lozi) is a strong plus.
- Bachelor's degree required; certifications in training, facilitation or instructional design are a strong plus.