Zonal Training Manager

Job Location: Madagascar

About The Role:
We are looking for an experienced training professional to strengthen field capability and learning across the zone. The Zonal Training Manager / Zonal Mentor will coordinate and deliver practical field training, oversee learning programs, and translate business priorities into effective learning solutions.

The role works across Training, Sales, Collections, HR, and field teams to improve learning adoption, knowledge retention, field capability, and performance. This is a hands-on position with approximately 50% travel across assigned locations.

1. Field Training Delivery

• Deliver and oversee field training sessions for major initiatives, product launches, pilots, and new rollouts.
• Coordinate training schedules and attendance in line with established KPIs and timelines.
• Ensure training is practical, relevant, and aligned with field requirements.

2. Field Audits and Learning Quality

• Coordinate field audits with the Country Training Manager to assess knowledge retention and application of training.
• Review the agent onboarding process and identify opportunities to improve learning outcomes.
• Work with Area Business Managers (ABMs) to strengthen agent recruitment, activity levels, completion of Phase 1 and Phase 2 learning, and retention.
• Review new initiatives, pilots, and rollouts to confirm training readiness and application in the field.

3. Litmos Management

• Maintain at least 90% accuracy and completeness of Litmos data.
• Escalate data quality issues to the Country Training Manager.
• Ensure user activations and deactivations are completed within 24 hours of escalation.
• Monitor course adoption and completion across assigned regions.

4. Field Training Programs

• Work with the Country Training Manager and relevant teams to design, develop, and update training content for Energy Officers and field teams.
• Identify priority skills required for effective field performance and incorporate them into learning programs.
• Accelerate learning completion and achieve required completion targets within 10 days.
• Adapt training content based on field observations, performance results, and business priorities.

5. Field Onboarding and Policy Training

• Partner with HR to oversee ABM onboarding through the 90-Day Program and provide structured feedback.
• Coordinate refresher sessions covering policies, processes, and key operational requirements.
• Promote consistent application of company policies across field teams.
• Reinforce company values and expected ways of working through training activities.

6. Regional Mentor Onboarding and Development

• Deliver practical onboarding and field shadowing for new Regional Mentors.
• Observe Regional Mentor training activities involving Field Staff and Energy Officers.
• Work with Sales Managers and Team Managers to identify suitable training locations and schedules based on regional needs, clusters, and Energy Officer availability.
• Coach Regional Mentors on effective training methods, product demonstrations, and resolution of field-related issues.
• Track Regional Mentor KPIs and improve learning adoption and completion.
• Maintain at least 80% Litmos user engagement and monitor month-on-month adoption across assigned regions.
• Promote consistent training standards and effective team performance.

7. Field Performance and Learning Effectiveness

• Observe Energy Officer and Field Staff performance following training activities.
• Identify areas where additional learning or coaching may improve field performance.
• Provide clear, practical feedback and recommendations to strengthen capability.
• Work with the Training Manager to address implementation gaps identified through training assessments.
• Develop targeted learning content based on identified performance gaps.

8. Sales and Collections Partnership

• Promote available training opportunities to Field Staff and communicate the value of relevant learning programs.
• Work with Zonal Business Managers to align field learning activities with sales priorities.
• Work with Zonal Credit Teams to align learning activities with collections priorities.
• Maintain clear communication across Training, Sales, and Collections teams to ensure learning initiatives are integrated with business plans.

9. Records and Reporting

• Maintain accurate records of field training activities, attendance, launches, pilots, and learning outcomes.
• Prepare regular reports covering training progress, key observations, learning outcomes, and recommended actions.
• Use training data and field observations to inform future learning priorities and program improvements.

10. Industry and Market Awareness

• Keep current with developments in the solar energy sector, market conditions, technology, and relevant field practices.
• Apply relevant industry insights to keep training content practical and up to date.

• Fluency in French and English, with proficiency in relevant local languages.
• Experience in training, learning and development, field capability, or a related area.
• Experience in training strategy, project coordination, training needs assessment, and content development.
• Experience delivering sales and collections training, preferably within the solar energy, PAYGo, fintech, telecommunications, or related sector.
• Good knowledge of sales, collections, customer engagement, and field operations.
• Strong facilitation, presentation, communication, and coaching skills.
• Ability to coordinate training activities across multiple locations and teams.
• Familiarity with CRM, learning management systems, sales tools, and training data platforms.
• Ability to use training data and performance information to assess learning effectiveness and identify improvement areas.
• Strong organisational skills with attention to accuracy and follow-through.
• Willingness to travel approximately 50% of the time to various locations for field training and assessments.
• Bachelor's degree in Training, Education, Business, Human Resources, or a related field is preferred.
• Experience coordinating teams is an advantage.