Demand & Workforce Planning Manager II (Senior)
At a glance
Senior People Operations & HRIS role at Worldwide Flight Services. Irving · no salary stated · we estimate $115,000–$157,500 across the United States.
Worldwide Flight Services has not published a salary for this role. The figure below is our estimate, not theirs.
hrroles summary, based on the employer's posting.
What you'll do
- Turn regional budgets into airport staffing schedules, keeping airline service levels and company rules in view
- Guide planners as they align staffing and equipment with demand, productivity goals and local station needs
- Check roster plans against forecasts, review actual results and track workforce performance measures
- Build workforce analyses for business decisions, support contract proposals and coordinate headcount forecasts with Finance
- Help station leaders adopt updated planning processes and schedules, and ensure trained staff meet airline safety standards
What you bring
- A bachelor's degree plus two to three years of experience, or six to nine years in budgeting, business analysis, planning or rostering
- Working knowledge of change management and the factors that shape it
- Strong Excel skills and the ability to analyze workforce needs and communicate findings clearly
Who this fits
This role suits someone ready to lead workforce planners while advising senior leaders on staffing decisions. You’ll need to handle demanding periods and tight deadlines, and work independently as well as with local teams. The job is office-based, with extended periods at a computer and some movement around the workplace.
From the employer
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Demand Planning Senior Manager position oversees a region of airports and facilities where WFS services its Customers. This position monitors workforce strategy and ensures employee staffing levels with the right skills at the right time are aligned for short and mid-term needs. The Senior Manager must be able to lead a team of workforce planners as they work to create efficiencies in the operation and analyze station productivity.
The position provides the first level of roster review and reports up to Center of Excellence leadership. The Senior Manager works with Senior WFS Leadership to prioritize and strategize resource planning work while being able to support the team in Leadership's absence. The Senior Manager touches all phases of workforce management within the organization, from forecasting to recruiting to training. In addition to tactical tasks such as job fulfillment, the Senior Manager will provide tactical and strategic advice to company decision-makers driven by thorough analyses.
Responsibilities
Lead the regions in translating strategic budgets into tactical and operational rostering and scheduling:
- Ensure the team maintains accurate schedules and SLA's of the airline customers are met through effective and efficient planning of staff and equipment resources following company guidelines and Law and legislation of the relevant country.
- Ensure that resource requirements are efficient and economical to optimize productivity
- Support pro-formats for new commercial contract opportunities
- Ensure roster quality to meet forecasted workload demand
- Support business strategic decisions by providing an accurate data analysis about demand and workforce needs. Develop staffing plan for local stations to deploy
Lead workforce planners in contributing to operational profitability through proper efficient planning of resources:
- Work with individual GM's to embed new process
- Determination and implementation of effective engagement standards
- Roll out and embed new rosters as needed or requested on basis of Workload Profiles
Support Operational compliance and Financial reporting processes:
- Review Plans vs Actual while tracking, managing and reporting out KPIs'
- Amend and change reporting routines at local stations
- Advise changes to local and regional organizations
- Ensure that trained staff are scheduled to satisfy the requirements of the airlines while meeting Safety and Security standards
- Coordinate with Finance leadership on forecasted headcount changes
- Budget and reforecasting activities
Minimum Requirements
- Bachelor's degree with 2-3 years of experience OR 6-9 years' experience in budgeting, business analysis, planning & rostering
- Knowledge of change management and influential factors
- Knowledge of CBA, Labor Laws & regulations (preferred)
- Knowledge of RMS solutions (like Inform, SP Expert, SITA or other) is an asset, but not mandatory
- Must be able to work under high demand and pressure
Preferred Skills
- Strong Excel skills
- Excellent analytical skills
- Excellent oral, written and communication skills
- Interest or experience in leadership
- Ability to work with tight deadlines
- Personable and professional demeanor
- Ability multi-task and work independently as well as in different (local) teams
Physical Requirements/Working Conditions
- Remain in a stationary position 50% of the time.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- Walk short distances.
- Reach above and/or below shoulder.
- Handle/grasp documents or office equipment.
- Sit and/or stand for short or extended periods of time.
- Lift/carry/move objects, files and documents up to 10 pounds.
- Work in an office environment using standard office equipment.
- Talk, listen, and speak clearly on telephone.
- Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.