Sr. Training Manager, AMI Educational Engagement, Allergan Aesthetics, Austin Texas
At a glance
Senior Learning & Development role at AbbVie. Austin · full-time · $109,500–$208,500 base.
hrroles summary, based on the employer's posting.
What you'll do
- Lead customer training sessions at the Austin AMI Immersive programs and run Training Center programs for customers and sales teams
- Shape the customer experience from start to finish, including classroom technology, engagement methods and learning content
- Coordinate with AMI teams, sales and brand partners, agencies and field staff on training delivery, communications and efficiencies
- Build workshops for sales meetings, track program results and adjust training based on its effectiveness
- Resolve customer concerns and maintain working knowledge of products, platforms and loyalty programs
What you bring
- A bachelor’s degree and at least three years delivering customer education training
- At least four years in sales or marketing within medical aesthetics, medical devices or pharmaceuticals
- Experience delivering instruction and developing content or workshops, with knowledge of adult learning and instructional design
- Proficiency with Microsoft Word, Excel and Outlook, plus a valid state driver’s license and good driving record
Who this fits
This senior role suits someone who can facilitate learning, build workshops and adapt programs in a changing environment. It is based in Austin, with required flexibility for extended hours during programs and events, including weekends. You should be prepared for domestic travel of up to thirty percent, including overnight trips.
From the employer
Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Medical Institute is committed to the ongoing training and development of our customers. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. To meet the growing needs of our educational programs and AMI Training Centers, we are seeking a highly talented trainer who will play an integral role in the development, execution, advancement, and success of our educational engagement programs. The Sr. Training Manager, AMI Educational Engagement will report to the Director of AMI Educational Engagement.
Responsibilities:
- Facilitation at our AMI Immersive customer training programs in Austin, TX
- On-going development and management of AMI Training Center programs to help meet the needs of our customers and the sales team
- Development and implementation of customer engagement strategies to include the end-to-end customer experience
- Manage in-classroom technologies and engagement strategies to include content development
- Partner with AMI cross-functional teams, internal sales/brand stakeholders and agency partners to best support the development and execution of training programs while identifying efficiencies and opportunities
- Work cross-functionally with the field team on program communications and initiatives
- Manage program reports and field communications
- Develop and facilitate workshops for key sales team meetings
- Monitor and evaluate training program effectiveness, providing feedback and adjusting as needed to enhance learning outcomes
- Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns
- Collaborate with cross-functional partners to ensure seamless program integration
- Foster a positive and engaging learning environment
- Develop and maintain a high level of knowledge of Allergan Aesthetics products, platforms,
and loyalty programs - Perform other duties as assigned
- Role is based in Austin, TX
- Bachelor’s degree is required
- 3+ years’ experience in customer education training is required
- 4+ years’ experience in Medical Aesthetics, Medical Device or Pharmaceutical in the sector of Sales and/or Marketing
- Flexibility in work hours and extended hours during program /event days (which may include weekends) is required
- Experience in facial injectables is strongly preferred
- Experience in instructional delivery and content/workshop development
- Knowledge of instructional design principles and adult learning theories
- Comfortable with various training methods and integrating technology into training initiatives
- Excellent interpersonal/relationship building and communication skills
- Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
- High degree of flexibility in adapting to a rapidly changing environment
- High level of accountability, reliability, agility, and responsiveness
- Keen eye for detail, and unmatched enthusiasm for creating engaging training experiences
- High-energy, self-motivated and task oriented
- Must be proficient in the use of Microsoft Word, Excel and Outlook
Additional Requirements:
- Ability to travel up to 30% + domestically (including overnight) is required
- Valid driver’s license issued by the state in which the individual resides, good driving record
- Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
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