Training Manager
At a glance
Manager-level Learning & Development role at Burberry. Tokyo.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Lead in-store learning on selling, brand rituals, clienteling and service standards across Japan retail locations
- Visit stores to observe customer interactions, coach teams and spot learning needs
- Work with store and retail managers to strengthen service and improve the store experience
- Adapt global learning materials for Japan and build store leaders’ skills through coaching and focused programs
- Share observations on product experience and ways to improve customer engagement
What you bring
- A bachelor’s degree or an equivalent qualification
- Experience delivering retail training, preferably in luxury fashion
- Native-level Japanese and business-level English, in writing and conversation
- Strong coaching and communication ability, plus experience designing and facilitating training
Who this fits
This manager role suits someone who can deliver training in stores and coach retail teams across Japan. You’ll need native-level Japanese and business-level English.
From the employer
Introduction:
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose:
Serve as a service‑excellence ambassador, responsible for driving retail capability, uplifting service standards, and enhancing commercial performance across Burberry Japan. This role manages the delivery of retail training, develops store talent, and ensures the Burberry service philosophy is consistently brought to life across all Japan retail locations.
Key Responsibilities:
- Deliver in‑store training personally, including selling skills, brand rituals, clienteling, and service excellence programs.
- Conduct frequent store visits to observe customer experience, coach teams, assess service execution, and identify training gaps.
- Partner with Store Managers and Retail Managers to coach on service excellence and elevate the overall store experience.
- Ensure consistent message delivery, training quality, and effective time prioritization across Japan retail stores.
- Localize and adapt global training content for the Japan retail environment.
- Support store leadership capability development through coaching moments and targeted learning programs.
- Share insights on product experience, and customer engagement improvements.
Qualifications & Requirements:
- Bachelor’s degree or equivalent
- Experience in retail training, ideally in luxury fashion retail
- Native-level Japanese and business-level English (both written and spoken)
- Strong communication and coaching skills
- Training design and facilitation capability
- Strong collaboration and stakeholder management skills