Manager, Recruiting Operations and Planning

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As Manager, Recruiting Operations and Planning within the Recruitment Operations Center (ROC), you will play a key role in leading our centralized onboarding and analytics operations. You will combine people leadership, operational expertise, and data-driven insights to improve processes, inform decision-making, and deliver an exceptional candidate and stakeholder experience.

What you'll do during a typical day:

• Responsible for leading a centralized onboarding and analytics team of approximately five (5) Team Members
• Oversee daily operations supporting 12,000 to 16,000 candidates in the first steps of their onboarding journey, ensuring an exceptional candidate experience, operational excellence, compliance, and service delivery across the Recruitment Operations Center (ROC).
• In partnership with Recruiting Leadership and key stakeholders, this position drives continuous improvement through data-informed decision-making.
• Leverage business intelligence, reporting, and analytics tools to identify trends, improve operational efficiency, develop performance reporting, and provide actionable recommendations that support recruiting and onboarding strategies.
• Foster a high-performing team culture by championing engagement, recognition, coaching, and professional development.
• Ensure Team Members feel valued, supported, and empowered to deliver an exceptional experience for candidates and business partners.

How you'll collaborate with others:

• Lead, coach, and develop a team responsible for candidate onboarding operations and recruitment analytics, managing productivity, service levels, quality standards, and workload distribution.
• Partner cross-functionally with Recruiting leaders, HR partners, and business stakeholders to resolve onboarding challenges, improve service delivery, and ensure a seamless candidate experience.
• Collaborate with key stakeholders to develop and present data-driven insights that support operational strategy, workforce planning, and continuous improvement initiatives.
• Evaluate onboarding workflows and implement process improvements that enhance efficiency, compliance, candidate satisfaction, and team effectiveness.
• Foster a culture of accountability, curiosity, continuous learning, recognition, and operational excellence.
• Translate complex data into clear business recommendations that drive action and measurable outcomes.

Projects you'll take ownership of:

• Develop and maintain operational, service-level, and performance reporting for ROC leadership.
• Design and enhance analyses, dashboards, and automated reporting solutions supporting recruiting and onboarding operations.
• Utilize reporting and analytical tools to extract, validate, analyze, and interpret data from recruiting, HR, and operational systems to support business decision-making.
• Create executive dashboards and scorecards tracking recruiting funnel performance, onboarding metrics, productivity, service levels, and candidate outcomes.
• Conduct root-cause analysis and identify opportunities to improve processes, service delivery, and operational performance.
• Establish data governance, reporting standards, and quality control practices to ensure reporting accuracy and consistency.
• Partner with stakeholders to translate business requirements into scalable reporting and analytical solutions.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five plus (5+) years professional experience
• Two plus (2+) years of people leadership experience in recruiting operations, HR operations, shared services, customer support, business operations, or a related environment.
• Two plus (2+) years of experience developing reports, dashboards, and actionable business insights that support operational decision-making.
• Experience using reporting and analytics tools to analyze data, identify trends, and provide recommendations that improve business outcomes.
• Experience with business intelligence and reporting platforms such as OTBI, Power BI, Tableau, SQL, or similar tools.
• Strong understanding of operational KPIs, service-level agreements, workforce planning metrics, and performance measurement.
• Proven experience leading process improvement initiatives and driving operational efficiencies through data analysis.
• Advanced Excel skills, including data analysis, pivot tables, complex formulas, and data validation.

It would be useful if you have:

• Bachelor's degree
• Experience in hospitality, recruiting, onboarding, HR operations, shared services, or other service-oriented environments.
• Experience supporting large-scale operational teams with reporting, workforce planning, or process optimization initiatives.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $77,500 – $110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.