Associate People Operations Partner
At a glance
Junior People Operations & HRIS role at UL Solutions. Tokyo.
Pay not stated People Operations & HRIS salary
hrroles summary, based on the employer's posting.
What you'll do
- Process employee lifecycle changes, handling paperwork, approvals and updates in HR systems
- Resolve Tier 2 employee support requests in ServiceNow within agreed response timeframes
- Keep employee records accurate and confidential, and coordinate routine HR administration
- Help prepare audit evidence and work with other teams on HR data quality and compliance
- Test HR systems and suggest ways to simplify operational processes
What you bring
- A university degree in HR or business administration, or related experience in place of a degree
- Roughly one to three years in HR administration or shared services
- Business-level Japanese and English, plus working knowledge of HR policies and procedures
- Strong customer communication, careful attention to detail and basic analytical ability
Who this fits
This junior role suits someone building a career in HR operations who enjoys employee service, learns with curiosity and looks for practical process improvements. You’ll need business-level Japanese and English.
From the employer
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support. This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.
This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.
- Process and support employee lifecycle transactions, including documentation and system approvals and updates.
- Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
- Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
- Coordination/administration of HR employee-related tasks.
- Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
- Support audit processes by gathering documentation and ensuring adherence to compliance standards.
- Identify opportunities to streamline and optimise HR processes and best practice improvements.
- Participate in HR system testing.
- University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
- Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
- Great customer service and communication skills with exceptional attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proactive mindset with a focus on continuous improvement and operational excellence.
- Experience in HR administration or operations.
- Business-level proficiency in both Japanese and English is required.