Remote People Operations & Performance Associate - Bilingual, LATAM
Valatam Open · verified Oct 19, 2026 At a glance
Junior People Operations & HRIS role at Valatam. Remote, Peru · full-time.
Pay not stated People Operations & HRIS salary
hrroles summary, based on the employer's posting.
What you'll do
- Track virtual assistants’ attendance, hours, output and performance, then flag risks and address their causes
- Coach virtual assistants through regular check-ins and put improvement steps in place when needed
- Keep performance records, dashboards and monthly summaries on productivity, service quality and engagement
- Check undertime and overtime figures before sending them to Finance, and coordinate with account managers on client concerns
- Support engagement, recognition and retention work, while helping with HR programs, new-hire training and administrative projects
What you bring
- Fluent English at C1/C2 level and Spanish
- Two to three years in people or account management, HR workforce work, productivity coordination or a similar area
- Experience monitoring KPIs, attendance, productivity, deliverables or service quality
- Strong skills in Google Workspace and Microsoft Office, plus clear communication, coaching and attention to detail
- A quiet home workspace, stable internet at the stated speeds and a backup connection
Who this fits
This junior remote role suits someone who can coach virtual assistants and use performance information to guide follow-up. It is based remotely in Peru and requires both English and Spanish.
From the employer
About Valatam
Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025–2026, proof that great work starts with great people.
About the Role
As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
Key Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports
- Identify performance risks, analyze root causes, and implement timely improvement plans
- Conduct regular check-ins and coaching sessions, and implement improvement plans when necessary
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement
- Validate undertime and overtime data for accurate, timely submission to Finance
- Partner with Account Management to align VA performance with client expectations and address concerns
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends
- Support VA engagement, recognition, development, and retention initiatives
- Contribute to broader HR programs, new-hire training, and administrative projects
- Other related tasks as needed
Requirements
- Fluent in English (C1/C2) and Spanish
- 2–3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similar
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality
- Proficient in Google Workspace and Microsoft Office
- Experience with Asana, Notion, Trello, or similar project management tools is a plus
- Experience with time-tracking tools is a plus
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback
- Excellent communication and attention to detail
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
- Bachelor's or Associate's degree preferred
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience.
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.