LM438: HRIS Business Senior Advisor
FedEx Open · verified Oct 19, 2026 FXE-LAC/MXMEXHQ/MEXHQ Mexico City Full-time Senior People Operations & HRIS
At a glance
Senior People Operations & HRIS role at FedEx. FXE-LAC/MXMEXHQ/MEXHQ Mexico City · full-time.
Pay not stated People Operations & HRIS salary
RolePeople Operations & HRIS
SenioritySenior
LocationFXE-LAC/MXMEXHQ/MEXHQ Mexico City
EmploymentFull-time
PostedSep 14, 2026 · 5w ago
Role brief
hrroles summary, based on the employer's posting.
What you'll do
- Keep UKG eTime and UKG Pro WFM running across Latin America through ongoing support and system maintenance
- Learn the existing UKG eTime setup in the initial rollout countries and use stakeholder feedback to find improvements
- Help deploy and enhance the HR systems in the remaining Latin American countries
- Update system settings as business policies change and keep configurations aligned with regulatory requirements
- Plan and implement complex HR technology changes, from system design through configuration and rollout
What you bring
- At least five years working in HR technology, application support or business systems analysis
- A degree in HRIS, computer engineering, computer science, HR technology, statistics, mathematics or a related analytical field
- Advanced written and spoken English, plus Spanish proficiency
- Hands-on UKG Pro WFM experience covering configuration, support, troubleshooting and implementation
- Experience supporting HRIS implementations across multiple countries
Who this fits
This senior-level role suits someone who can serve as a subject matter resource while working across technical teams, business stakeholders and vendors. The position is based in Mexico and supports HR systems across Latin America.
From the employer
Welcome
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site!
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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Serves as the senior level business area subject matter expert for multiple HR technology systems and HRIS.
Español: Desarrollar mejoras de procesos y actualizaciones de los sistemas tecnológicos de Recursos Humanos (RH) y del Sistema de Información de Recursos Humanos (HRIS), incluyendo la planificación, el diseño funcional, el diseño técnico, la configuración y la implementación de sistemas tecnológicos de RH complejos.
Actuar como experto(a) de alto nivel en la materia (Subject Matter Expert, SME) para múltiples sistemas tecnológicos de Recursos Humanos y el HRIS dentro del área de negocio.
English:
Key Responsibilities
- Provide HRIS support and maintenance for UKG eTime / UKG Pro WFM across LATAM.
- Quickly learn and understand the UKG eTime configuration currently deployed in Mexico, Colombia, Costa Rica, Panama, Guatemala, Argentina, and Uruguay (Phase 1 countries).
- Partner with LATAM stakeholders to identify pain points and opportunities for system improvements.
- Support ongoing deployments and enhancements across the remaining LATAM countries.
- Ensure compliance with federal, state/provincial, and local regulatory requirements and changes.
- Maintain and update system configurations to support business and policy changes.
- Develop a strong understanding of FedEx business processes and HR operations.
Requirements
- Bachelor’s degree in Human Resources Information Systems, Computer Engineering, Computer Science, Human Resources Technology, Statistics, Mathematics, or a related analytical field.
- Minimum of five (5) years of experience in HR technology systems, application support, or business systems analysis.
- Advanced English proficiency (C1/C2) and Spanish proficiency, both written and spoken.
- Proven experience with UKG Pro Workforce Management (WFM), including configuration, support, troubleshooting, and implementation.
- Experience supporting multi-country HRIS implementations and deployments.
Knowledge, Skills and Abilities
- Strong analytical and problem-solving skills, including troubleshooting and root cause analysis.
- Experience leading and implementing complex projects.
- Solid understanding of software development lifecycle (SDLC) concepts, including requirements gathering, testing, deployment, and release management.
- Experience developing test plans, test scenarios, and test scripts using QA best practices.
- Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
- Excellent communication skills and the ability to collaborate effectively with technical teams, business stakeholders, and third-party vendors.
- Strong attention to detail and the ability to identify data integrity issues.
- Ability to mentor, coach, and serve as a subject matter resource for team members.
- Strong computer skills and experience with reporting tools, data analysis, and system integrations.
Español:
Responsabilidades Clave
- Brindar soporte y mantenimiento del HRIS para UKG eTime / UKG Pro WFM en toda Latinoamérica (LATAM).
- Aprender rápidamente y comprender la configuración de UKG eTime actualmente implementada en México, Colombia, Costa Rica, Panamá, Guatemala, Argentina y Uruguay (países de la Fase 1).
- Colaborar con las partes interesadas de LATAM para identificar áreas de oportunidad y problemas operativos que permitan mejorar el sistema.
- Apoyar las implementaciones y mejoras continuas en los países restantes de LATAM.
- Garantizar el cumplimiento de los requisitos regulatorios federales, estatales/provinciales y locales, así como de sus actualizaciones.
- Mantener y actualizar las configuraciones del sistema para respaldar cambios en el negocio y en las políticas.
- Desarrollar un sólido conocimiento de los procesos de negocio y las operaciones de Recursos Humanos de FedEx.
Requisitos
- Licenciatura en Sistemas de Información de Recursos Humanos (HRIS), Ingeniería en Computación, Ciencias de la Computación, Tecnología de Recursos Humanos, Estadística, Matemáticas o algún campo analítico relacionado.
- Mínimo de cinco (5) años de experiencia en sistemas tecnológicos de Recursos Humanos, soporte de aplicaciones o análisis de sistemas de negocio.
- Nivel avanzado de inglés (C1/C2) y dominio del español, tanto escrito como hablado.
- Experiencia comprobada con UKG Pro Workforce Management (WFM), incluyendo configuración, soporte, resolución de problemas e implementación.
- Experiencia brindando soporte a implementaciones y despliegues de HRIS en múltiples países.
Conocimientos, Habilidades y Competencias
- Sólidas habilidades analíticas y de resolución de problemas, incluyendo diagnóstico y análisis de causa raíz.
- Experiencia liderando e implementando proyectos complejos.
- Conocimiento sólido del ciclo de vida del desarrollo de software (SDLC), incluyendo levantamiento de requerimientos, pruebas, implementación y gestión de liberaciones.
- Experiencia desarrollando planes de prueba, escenarios de prueba y scripts de prueba siguiendo las mejores prácticas de aseguramiento de calidad (QA).
- Fuertes habilidades de organización y gestión del tiempo, con capacidad para manejar múltiples prioridades simultáneamente.
- Excelentes habilidades de comunicación y capacidad para colaborar eficazmente con equipos técnicos, áreas de negocio y proveedores externos.
- Gran atención al detalle y capacidad para identificar problemas de integridad de datos.
- Capacidad para orientar, capacitar y fungir como experto(a) en la materia para los miembros del equipo.
- Sólidas habilidades informáticas y experiencia con herramientas de generación de reportes, análisis de datos e integraciones de sistemas.
Job Posting End Date: