Employee Relations Specialist
At a glance
Mid-level Employee Relations & Culture role at NTT DATA. Mumbai.
Pay not stated Employee Relations & Culture salary
hrroles summary, based on the employer's posting.
What you'll do
- Review complaints, evidence and interview findings, then turn investigation data into clear reports
- Coach managers on performance actions, including improvement plans, warnings and attendance concerns
- Recommend responses to employee issues that follow company policy and applicable employment law
- Track ER cases through timely closure, keeping records and performance-plan documentation accurate
- Deliver policy and ER-practice training, and work with the ICC on POSH compliance and risk reduction
What you bring
- Typically, seven to ten years of relevant experience in employee relations or a related HR role
- An undergraduate degree, or equivalent education and work experience in employee relations, generalist HR or HR partnering
- Hands-on experience with workplace investigations and a working grasp of employment law
- Fluency in the local language and strong coaching, communication and analytical skills
Who this fits
This role suits an experienced employee-relations practitioner who can advise managers, handle investigations and guide performance actions. You’ll work with business managers and HR teams in India, and occasional domestic or outstation travel, sometimes overnight, may be needed.
From the employer
Job Description:
The Employee Relations Specialist will be a member of the Employee Relations (ER) Center of Excellence based in India. This role will be responsible for supporting the ER issues (such as including investigations, performance management, etc.) and processes for aligned business groups.
The ER Specialist will partner closely with business managers, as well as the HR team. Responsibilities include:
- Assisting in HR-related investigations (review complaints, evidence, interviews, preparing analysis).
- Coaching, counselling, reviewing performance-related actions, up to and including performance improvement plans, warnings, attendance issues, etc.
- Provide recommendations to managers on appropriate action ensuring compliance with company policies and the law.
- Identify trends and conduct ER-related training sessions for HR teams and/or managers regarding policy, industry trends and internal company ER practices/procedures.
- Analyze investigation data and prepare investigation reports.
- Review performance management documentation (e.g., PIPs, warning documents, correspondence, etc.).
- Maintain Company ER templates and data.
- Maintains timely and accurate documentation of employee relations issues and incidents.
- Drive closure for ER matters thoroughly and expeditiously, ensuring compliance.
- Manage day to day transactions from the ER perspective
- Liaise with stakeholders for Tracking and Reporting the progress of assigned activities
- Actively work with ICC for POSH compliance, and mitigation of risks.
Job Level Specific Duties
• Provides guidance and counsel on employee relations issues, company policies and guidelines, performance management, hiring and training and development.
• Responsible for a majority of actions and activities for a particular client group or location including coaching, counselling, disciplinary actions and terminations in compliance with local employment laws.
• May assist with HR related inquiries and investigations.
• Ensures client groups understanding and compliance of HR policies, regulations and practices.
• Keeps HR-BPs and business management advised of potential problem areas and recommends/implements solutions as appropriate.
• Provides reporting and analysis as needed
• Monitors and tracks completion and quality of employee performance improvement plans.
• Ensures that all paperwork is accurately completed and sent to corporate tool in a timely manner.
• Works as a team member on corporate-wide HR projects and initiatives and assists with rollout activities at the local level.
• May perform as a specialist within a particular discipline of Employee Relations, in responding to requests or specializes in a local country/region.
Typical Years of Experience
• Typically requires 7-10 years relevant experience.
Minimum Education and Certifications
• Undergraduate degree or equivalent combination of education and work experience in an Employee Relations, Generalist or HR Business Partner role
Skills
• Excellent coaching, influencing, conflict resolution, negotiation, facilitation, presentation, communication, process development, analysis and problem solving skills.
• Experience in organizational development/redesign and ability to build strong partnerships at all levels within the organization.
• Strong change management and project management skills.
• Working knowledge of employment law.
• Strong verbal and written communication skills; fluency in local language.
• Strong multi-tasking skills.
• Experience in conducting workplace investigations.
• Ability to influence leaders at all levels from front line managers to senior executives.
• Strong decision making and problem solving skills.
• Proven experience as a successful coach to leaders and employees related to work challenges, change management efforts, managing poor performers etc.
• Excellent analytical, reporting and quantitative capabilities.
• Experience supporting organizations with globally diverse cultures and geographically dispersed employee bases.
• Preference for those having experience in handling sexual harassment cases through ICC
Physical Requirements/ Working Conditions
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Occasional travel including rare possibilities of overnight domestic or outstation trips may be required, based on official needs.