Learning Specialist
At a glance
Mid-level Learning & Development role at ooba. South Africa · full-time.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Work with managers to identify learning needs, then arrange sessions around those priorities
- Build unit-standard learning materials that meet SETA and FSCA requirements for classroom and virtual use
- Deliver workshops, induction, compliance, product, systems, soft-skills and sales training to individuals and groups
- Track legislative compliance, attendance and learner response, using evaluations and performance to spot improvements
- Prepare modules and videos, support new staff, and coach learners or interns when needed
What you bring
- An accredited facilitator qualification and at least three years in a training role are essential
- You can create and deliver compliance, product and systems training, including advice, monitoring and reporting
- Advanced skills in Excel, Word, PowerPoint and Outlook are required
- You have strong facilitation, presentation and written and verbal communication skills
Who this fits
This hands-on role suits someone comfortable designing and delivering both in-person and virtual training in a sales setting. You’ll work from the Cape Town head office, with a mix of on-site and remote work.
From the employer
Experienced learning specialist to take ownership of training in our sales business. The role will be based at our Head Office in Cape Town and will work both on-site and remotely. This is a hands-on role with the focus being on designing and delivering both in-person and virtual compliance, product and systems training.
Required Qualification & Experience
- Accredited Facilitator essential
- Assessor accreditation advantageous
- Minimum 3 years’ experience in a training role essential
- Experience in highly sales-driven environment advantageous
- Coaching qualification advantageous
Required Skills & Knowledge
- The ability to design and deliver compliance, product and systems training, including giving advice, monitoring and reporting essential
- Excellent facilitation skills
- Excellent presentation skills
- Experience in using content development software (Articulate advantageous) and learning management system (Oracle Fusion advantageous) to deliver computer-based, blended and classroom-based programs
- Advanced computer literacy (MS Excel, MS Word, MS PowerPoint and MS Outlook) essential
- Excellent verbal and written communication skills
- Change management skills advantageous
- Learnership programme management skills advantageous
Required Competencies
- Cooperation
- Adaptability
- Creativity
- Performing under pressure
- Devotion to quality
- Persuasiveness
- Presenting
- Planning
Key Performance Areas
- Liaise with managers to determine training needs and schedule training sessions.
- Design effective unit-standard aligned learning material in line with SETA and FSCA requirements that are appropriate for face-to-face and virtual delivery.
- Select and book virtual and on-site training venues.
- Conduct individual and group workshops and compliance, product knowledge and systems training sessions.
- Monitor compliance with relevant legislation in ooba’s business processes.
- Train and facilitate induction, soft skills and sales-related development programmes.
- Prepare learning material such as module summaries, videos, etc.
- Support and mentor new employees.
- Keep attendance and other records.
- Conduct evaluations to identify areas of improvement.
- Monitor employee performance and response to training.
- Coach learnerships and internships where required.