Human Resources Administrator - (Labour Relations)

Job Title: Human Resources Administrator

Name of Employer: Pacific Coast Community Resources Inc. – also known as PCCRI

Address of work location: 1805 Scarborough Crescent, Port Coquitlam, British Columbia., V3C 2R2, Canada

Employment Term: Full-time, Permanent, On-site work

Duties:

1. Employee and Labour Relations:

• Support employee and labour relations matters within a unionized work environment, including employee concerns, workplace issues, and grievances.
• Assist with the documentation, tracking, and resolution of employee grievances in accordance with collective agreements, organizational policies, and applicable legislation.
• Provide administrative support and backup for the front desk as needed.
• Participate in and record minutes for staff meetings and multi-disciplinary team meetings.
• Contribute to the Health and Safety program, including record keeping, and participate in OH&S drills and inspections as required.
• Perform other related duties as required to support organizational objectives.

2. Employee Lifecycle Administration

• Manage the end-to-end onboarding process for new hires, including communications, shift confirmations, onboarding checklists, and orientation schedules.
• Ensure accurate collection and verification of all required documentation, such as identification, certifications, and other employment forms.
• Process all employment lifecycle changes, including shift change requests, employee name/address/SIN updates, exit requests, and Record of Employment (ROE) requests.
• Administer approved leave and return-to-work processes.
• Serve as a primary point of contact for new hires, addressing onboarding-related inquiries.

3. Clearance & Compliance Management

• Coordinate and monitor the HUB and SRAT clearance processes, ensuring all information is submitted, verified, and compliant.
• Liaise with program managers and stakeholders to resolve discrepancies, address questions, and prevent delays.
• Conduct and record reference checks as part of the clearance and recruitment process.
• Maintain accurate and up-to-date records of all clearance statuses, escalating issues as needed.
• Perform monthly audits of HR trackers to ensure compliance with company policies and legal requirements.
• Maintain personnel records, union deduction slips, and work permit records, providing timely updates on expirations.

4. Recruitment Support

• Support full-cycle recruitment activities, including pre-screening candidates and assisting with interviews as required.
• Create offer letters for new employees in collaboration with managers and the HR Director.
• Collaborate with hiring managers to align onboarding timelines and expectations with organizational values.

5. HR Reporting, Systems and Process Improvements

• Generate reports on HR metrics such as onboarding effectiveness, clearance timelines, and process efficiency.
• Administer employment verification and income verification letter requests.
• Identify areas for improvement in HR processes, recommending and implementing solutions to enhance efficiency and the employee experience.
• Maintain proficiency with database management programs or HRIS systems.

6. Employee Engagement & Communication

• Coordinate employee recognition, incentive programs, and staff appreciation events to promote engagement and morale.
• Assist with the execution of engagement surveys and analyze results to identify trends and areas for improvement.
• Communicate HR policies, procedures, and standards to employees and other stakeholders as requested.
• Support HR projects, including updates to websites, social media platforms, and newsletters.

Education:

Bachelor Degree in human resources management, business administration, industrial relations, or
completion of a professional development program in human resources administration.

Experience:

Minimum of (2-3) years of recent, relevant experience in a human resources or benefits role.

Specific experience and skills are required in:

• Technical Proficiency: Advanced skills in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and hands-on experience with HRIS or database management systems.
• HR Knowledge: Practical experience managing the complete employment lifecycle. Familiarity with HR best practices, labour laws, collective agreements, and BC employment regulations is preferred.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills, with a demonstrated ability to interact effectively and diplomatically with a diverse group of people at all organizational levels.
• Organizational Skills: Superior attention to detail, organizational, and time-management skills, with a proven ability to multitask, meet intensive deadlines, and follow through on assignments in a fast-paced environment.
• Professional Qualities: A high degree of professionalism, integrity, and the ability to maintain strict confidentiality. Collaborative team player with a positive manner and strong relationship-building skills.

Salary: CAD $52,000 - 58,000 per annum

Hours: 40 hours per week

Language Requirements: English

Benefits: Extended health, dental, and vision coverage, Employee & Family Assistance Program,
RRSP/pension plan, Maternity and parental leave (as per legislation), 15 days paid vacation.