Employee Relations Officer
At a glance
Mid-level Employee Relations & Culture role at Power International Holding. Qatar.
Pay not stated Employee Relations & Culture salary
hrroles summary, based on the employer's posting.
What you'll do
- Handle employee questions and HR service requests, including onboarding, exits, leave, insurance, reimbursements and personal-data changes
- Maintain personnel files across the employee lifecycle and prepare business letters, while keeping current with policy updates
- Process HR transactions accurately and promptly, and uphold fair, customer-focused service in daily operations
- Support workplace safety initiatives, take part in awareness activities and help report and resolve incidents
What you bring
- At least five years of work experience, including three years in a relevant role
- A bachelor's degree in commerce or business administration
- Working knowledge of labor rules and employee relations, plus conflict mediation and investigation skills
- ERP capability is required, with SAP preferred
Who this fits
This mid-level role suits someone who can guide employees and managers, resolve workplace concerns and deliver accurate HR services. Two years of GCC experience is a plus.
From the employer
Job Summary
The Employee Relations Officer facilitates positive relationships between employees and the organization, ensuring a productive and harmonious work environment. They are responsible for implementing and enforcing employee policies and procedures, addressing grievances and conflicts, and promoting employee engagement and morale. Additionally, Employee Relations Officers play a key role in providing guidance and support to both employees and management on matters related to employment laws, regulations, and Company policies. They also participate in the development and implementation of programs and initiatives aimed at improving employee satisfaction and retention.
Job Responsibilities 1
Promote customer-centric services, fair and transparent people practices.
Contribute with ideas for a smoother and efficient day-to-day operation.
Comply with our Attendance protocols.
Ensure adequate support is provided to the employees on all their queries.
Prepare employee files and ensure all employee related documents throughout their lifecycle are filed.
Keep up to date with policy changes.
Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions.
Execute transactions related to Onboarding, Offboarding, Leave approvals, Ticketing, Medical insurance, Reimbursements, Personal information updates, Generate business letters, Respond to ASK HR queries
Ensure compliance with all relevant HSEandE and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude
Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies
Job Responsibilities 2
Additional Responsibilities 3
Job Knowledge & Skills
Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.
Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.
Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.
Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.
Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
ResilienceAI FluencyQuality_321977507Leadership_321977503Employee Experence and Design Thinking L2Data Driven L2SAP ERP Human Resources L2People Advocacy L2AgilityDigital Integration L2Education
Bachelor's Degree in Commerce or Business Administration
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Employee Relations & Culture
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