Front End Operations Training Coordinator RMG
Newport Square Professional Center - Newport News, Virginia Full-time Mid-level Learning & Development
At a glance
Mid-level Learning & Development role at Rivhs. Newport Square Professional Center - Newport News, Virginia · full-time · no salary stated · we estimate $77,500–$119,313 across the United States.
Estimated pay
Rivhs has not published a salary for this role. The figure below is our estimate, not theirs.
$77,500 – $119,313
What the middle half of mid-level learning & development roles in the United States paid, among postings that did state a salary.
Worked out from 465 postings that stated pay, median $92,700. Last updated Oct 29, 2026.
RoleLearning & Development
SeniorityMid-level
LocationNewport Square Professional Center - Newport News, Virginia
EmploymentFull-time
PostedJul 22, 2026
Role brief
hrroles summary, based on the employer's posting.
What you'll do
- Build and deliver onboarding, ongoing education, and leadership learning for front-end operations staff
- Use assessments and feedback to set a monthly schedule of learning sessions for RMG departments
- Create competency plans for new procedures, weave them into orientation, and coordinate annual validations
- Observe patient and staff interactions on scheduled visits, then advise leaders on service improvements
- Track and report training data through electronic systems, and shape education plans around identified needs
What you bring
- A high school diploma or GED is required
- At least two years of medical office experience is required
Who this fits
This mid-level role suits someone who can train front-office teams and coordinate learning with practice leaders. Training experience is preferred. The role is based in Newport News, Virginia.
From the employer
Newport News, Virginia
Overview
The primary responsibilities for the front end operations training coordinator are development and implementation of efficient and effective programs for new team member front end training, competency validation, continuing education, workforce development, industry best practice. Responsibilities also include collaborating with practice leaders and practice directors to achieve best practice standards, educational excellent, and implementation of current RMG and health system initiatives. Demonstrates functional expertise in order to provide appropriate training to RMG Directors, Practice Leaders, Front Office Supervisors, Surgical Schedulers, Referral Coordinators, Office Assistants, Communication Assistants and Office Clerks for new initiatives, changes to best practices, and updates to front end systems. Facilitates leadership growth and mentorship to RMG Clerical team members and Front Office Supervisors.
What you will do
Qualifications
Education
Experience
Hiring Range
$18.90 - $24.60/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Overview
The primary responsibilities for the front end operations training coordinator are development and implementation of efficient and effective programs for new team member front end training, competency validation, continuing education, workforce development, industry best practice. Responsibilities also include collaborating with practice leaders and practice directors to achieve best practice standards, educational excellent, and implementation of current RMG and health system initiatives. Demonstrates functional expertise in order to provide appropriate training to RMG Directors, Practice Leaders, Front Office Supervisors, Surgical Schedulers, Referral Coordinators, Office Assistants, Communication Assistants and Office Clerks for new initiatives, changes to best practices, and updates to front end systems. Facilitates leadership growth and mentorship to RMG Clerical team members and Front Office Supervisors.
What you will do
- Coordinates/develops, prioritizes, implements and communicates orientation and educational opportunities for team members and leadership as aligned with RHS strategic mission, vision and values. Utilizes resources, assessment and feedback tools to develop monthly calendar of educational offerings to meet established educational goals for RMG departments. Responsible for competency development for new procedures, education plan for existing team members, incorporation of new procedures into team member orientation and simulation labs, and yearly annual assessments.
- Leads/coordinates team member annual competency validation and facility orientation in collaboration with HR support, iCare support, RMG Clinical Education team, and RMG leadership to ensure best practice/high quality care/outstanding customer service is performed by all members in accordance with RHS policies/procedures and regulatory requirements.
- Strives to continuously improve patient satisfaction and service through positive patient interactions, observed interactions with team members, managers, directors serving as a consultant with onsite and remote observations on predetermined scheduled intervals.
- Efficiently and effectively utilizes all information systems/software to input, develop, track, trend, retrieve, and report out real-time data through electronic communication with leaders.
- Collaborates with RMG senior leadership, practice leaders, and team members to effectively assess learning needs. Develops and implements education plans successfully pertinent to those needs identified.
- .
Qualifications
Education
- High School Diploma or GED, (Required)
Experience
- 2 years Medical Office experience (Required)
- 1 year Training experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.
Learning & Development work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Learning & Development
Find me workBy the team behind hrroles.