Customer Benefits Specialist (Remote)
At a glance
Mid-level Compensation & Benefits role at S&A Group. Kalamazoo · full-time · $50,000–$65,000 base.
hrroles summary, based on the employer's posting.
What you'll do
- Talk with prospective and current clients by phone, answering questions and explaining service and benefit choices
- Handle account questions, requested updates, and billing concerns for clients
- Recommend options that fit each client’s needs, then record the interaction accurately
- Follow established workflows and communication standards while assisting clients
What you bring
- A high school diploma or GED is required
- You can communicate clearly by phone and work independently from a remote setting
- You have a laptop or computer, reliable internet, and a quiet place to work
Who this fits
This role suits someone organized, dependable, and detail-oriented who is comfortable supporting clients by phone. It is fully remote and offers performance-based compensation.
From the employer
S&A Group | Michigan
S&A Group is growing its team and seeking qualified professionals for the Client Benefits Specialist role. This is a fully remote opportunity supporting prospective and existing clients through phone-based communication and account assistance. This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring a professional client experience throughout the process.
This is a fully remote opportunity offering structured systems, performance-based compensation, and opportunities for professional growth.
Compensation
- $50,000–$65,000 annually (performance-based)
- Additional bonus opportunities available
Key Responsibilities
- Communicate with prospective and current clients by phone
- Explain service and benefit options clearly and professionally
- Assist clients with account-related inquiries, updates, and billing concerns
- Recommend suitable solutions based on client needs
- Accurately document client interactions and maintain records
- Follow company procedures, workflows, and communication standards
Qualifications
- Experience in telesales, customer service, account management, or client support preferred
- Strong communication, interpersonal, and phone skills
- Ability to work independently in a remote environment
- Organized, dependable, and detail-oriented
- Must have access to a laptop/computer, reliable internet connection, and a quiet workspace
- High school diploma or GED required
About S&A Group
S&A Group is committed to providing a professional and supportive environment where team members are equipped with the resources, structure, and leadership needed for long-term success. We value accountability, consistency, and professional development while creating opportunities for both personal and career growth.
Why Join Our Team?
At S&A Group, we believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognizes performance, and values the contributions of every team member.