Leadership Development Coordinator
Support Services Group Philippines Open · verified Oct 24, 2026 At a glance
Mid-level Learning & Development role at Support Services Group Philippines. Pasig City · full-time.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Lead remote learning sessions for call center leaders worldwide, adapting your approach to different audiences and learning preferences
- Audit training afterward for retention and on-the-job use, then share practical feedback with participants and leadership teams
- Track enrollment, progress and completion for self-paced Leadership Academy modules, and report against learning goals and deadlines
- Coordinate LMS content and access updates with internal teams, while aligning development work with operations, HR and training partners
What you bring
- You have operational leadership experience, including coaching supervisors and using performance information to shape development
- You can evaluate training outcomes, interpret the results and turn them into useful recommendations
- You communicate clearly in writing and presentations, and can facilitate sessions remotely and in person
- You can use Microsoft Office and virtual training platforms such as Zoom or MS Teams
Who this fits
This role suits someone who can combine leadership coaching with practical training evaluation and LMS coordination. You’ll work with call center leaders and teams across a global audience.
From the employer
Role Summary
We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position requires a dynamic individual with a passion for Operational Leadership Development, an aptitude for delivering engaging remote training sessions, and the ability to ensure robust post-training follow-through. The ideal candidate will also oversee the management of self-paced learning modules within our Leadership Academy (LMS).
Key Responsibilities:
· Training Facilitation:
o Facilitate engaging and impactful remote training sessions for call center leadership employees across a global audience.
o Deliver content that equips leaders with the skills and tools necessary to excel in their roles and drive team performance.
o Adjust facilitation styles to accommodate diverse audiences and learning preferences.
· Post-Training Audits and Continuous Development:
o Conduct detailed post-training audits to assess knowledge retention, application, and overall program effectiveness.
o Provide actionable feedback and recommendations to participants and leadership teams.
o Develop and implement continuous improvement initiatives to enhance leadership capabilities and program outcomes.
· LMS Administration:
o Oversee the enrollment, tracking, and completion of self-paced leadership development modules in the company’s LMS.
o Monitor progress and generate reports to ensure compliance with learning objectives and timelines.
o Coordinate with internal teams to update and maintain LMS content and user access.
· Stakeholder Collaboration:
o Partner with operational leaders, HR, and training teams to align development initiatives with business goals.
o Serve as a trusted advisor to leadership teams on best practices for ongoing development.
Qualifications/Working knowledge of:
· Proven Operational Leadership experience
o Understanding leadership principles to guide supervisors in managing teams effectively.
o Experience in coaching techniques to help supervisors improve their performance.
o Ability to analyze supervisors' challenges and provide actionable solutions.
o Understanding of performance data to design targeted development strategies.
· Strong analytical skills with the ability to conduct post-training evaluations and deliver actionable insights.
· Excellent communication and presentation skills with the ability to engage in person and remotely.
o Ability to explain concepts clearly and concisely.
o Proficient in both verbal and written communication.
o Active listening to address participants' concerns and questions.
· Proficiency in Microsoft Office Suite and virtual training tools (e.g., Zoom, MS Teams).
o Self-motivated and organized, with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
· Experience with global audiences and understanding of cultural diversity in training.
o Ability to recognize and address the emotional and interpersonal dynamics of a team.
o Empathy and adaptability in handling diverse learner needs and challenges
· Certifications or experience in training, or leadership development (e.g., ATD, CPTM).
Industry
Outsourcing/Offshoring
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