Recruiter
Tatu City Open · verified Oct 19, 2026 At a glance
Mid-level Recruiting & Talent Acquisition role at Tatu City. Tatu City · full-time.
Pay not stated Recruiting & Talent Acquisition salary
hrroles summary, based on the employer's posting.
What you'll do
- Build a steady pool of call center candidates ahead of forecast hiring needs
- Find and assess agents through job boards, social platforms and recruitment partnerships
- Coordinate interviews, reference checks and candidate updates with the Project Lead and other stakeholders
- Track applicants and their progress in the ATS, then share hiring metrics with management
- Guide new hires through onboarding and flag learning needs surfaced during interviews
What you bring
- A business administration degree or another business-related qualification
- At least three years hiring at volume, ideally for call centers or customer service teams
- Working knowledge of applicant tracking systems and other recruitment software
Who this fits
This role suits a recruiter comfortable managing high-volume hiring independently while collaborating with others. It is based onsite in Tatu City, Kenya, and may require flexibility to work during Pacific Time.
From the employer
The BPO Recruiter will be responsible for sourcing, screening, and hiring qualified candidates for our call center operations. The role holder will create a robust pipeline in anticipation of the call-center operations demand and will adopt a proactive approach to recruitment, ensuring that we attract and retain top talent to meet our business needs.
Key responsibilities include:
- Attract, hire, and retain top-tier call center agents in alignment with the operational strategy.
- Plan and manage the call center workforce, including the creation and maintenance of a robust talent pipeline to meet anticipated demand.
- Utilize various sourcing channels such as job boards, social media platforms, and strategic partnerships to attract and recruit agents.
- Support Project Lead in coordinating interviews with candidates and key stakeholders, ensuring a smooth interview process.
- Facilitate risk assessment checks including candidate references.
- Manage the recruitment process using the ATS, ensuring visibility of candidates and maintaining accurate records of candidate interactions and progress throughout various recruitment stages.
- Proactively manage candidates and the feedback process to ensure excellent candidate experience.
- Lead the onboarding process, ensuring new hires seamlessly integrate with the teams.
- Leverage the interview process to identify future learning and development opportunities aligned with call center operations.
- Provide regular updates and reports on recruitment metrics and progress to management.
Requirements
- Bachelor’s degree in business administration or a business-related field.
- At least three (3) years of experience in high volume recruiting, preferably in a call center or customer service environment.
- Highly adaptable and flexible to accomodate working within Pacific Time Zone when required.
- Proficiency with ATS and other recruitment tools
- Strong communication and interpersonal skills, ability to work in a fast-paced environment,
- Detail-oriented, proactive, and able to work independently as well as part of a team.