People Operations Specialist
userpilot Open At a glance
Mid-level People Operations & HRIS role at userpilot. Austin · full-time · no salary stated · we estimate $90,000–$142,500 across the United States.
userpilot has not published a salary for this role. The figure below is our estimate, not theirs.
hrroles summary, based on the employer's posting.
What you'll do
- Run employee and contractor onboarding and exits across the US, Ireland and international contractor markets
- Prepare payroll inputs, working with finance and payroll providers on PTO, overtime and benefits
- Keep HRIS records accurate and ready for audits, while maintaining offers, contracts, policies and handbooks
- Coordinate job ads, applicant tracking, interview schedules and candidate updates
- Help managers with performance cycles, employee relations and policy questions, and support privacy requests
What you bring
- At least two years in People Operations, HR generalist work or a similar role
- Hands-on familiarity with payroll basics, PTO accrual and benefits administration
- Experience with HRIS platforms and applicant tracking systems, plus a solid grasp of employment compliance
Who this fits
This suits a hands-on generalist who can balance process, compliance and day-to-day employee support while working independently in a lean team. The role is hybrid, with three days in the Austin office and two remote. You must already be authorized to work in the United States; visa sponsorship is unavailable.
From the employer
Userpilot is a B2B SaaS product experience platform that helps companies drive user activation, retention, and growth through in-app engagement, product analytics, and surveys. We're a fast-growing, globally distributed team serving customers around the world.
About the Role
We're looking for a People Operations Specialist to join our Operations team and help scale our people processes as we grow. You'll work closely with the Head of Operations to own the employee lifecycle end-to-end — from onboarding through offboarding — while helping build the systems and processes that let a lean team support a distributed, international workforce across the US, Ireland, and contractor markets.
This is a hands-on, generalist role for someone who enjoys both the operational rigor of process and compliance work and the human side of supporting employees day to day.
What You'll Do
- Own onboarding and offboarding for employees and contractors across multiple jurisdictions (US, Ireland, and international contractor markets)
- Administer payroll inputs and coordinate with finance/payroll providers across regions, including PTO accrual, overtime, and benefits administration
- Maintain HRIS data accuracy and ensure records are current and audit-ready
- Manage and own recruiting operations: job postings, applicant tracking, interview scheduling, and candidate communications
- Draft and maintain HR documentation, including offer letters, contracts, policy documents, and handbooks
- Ensure compliance with local employment law across jurisdictions
- Support DSAR (Data Subject Access Request) processes and other data privacy obligations related to employee data
- Partner with managers on performance processes, employee relations matters, and policy questions
- Contribute to compensation benchmarking and equity/pay-band maintenance
What We're Looking For
- 2+ years of experience in People Operations, HR Generalist, or similar roles, ideally at a SaaS or tech company
- Experience supporting employees across multiple countries (US and EU/Ireland experience is a strong plus)
- Working knowledge of payroll fundamentals, PTO accrual structures, and benefits administration
- Familiarity with HRIS platforms and applicant tracking systems
- Strong understanding of employment compliance basics (EEO, GDPR, local labor law)
- Excellent written communication skills; comfortable drafting formal HR correspondence and policy language
- High attention to detail and discretion in handling sensitive/confidential information
- Comfortable operating with autonomy in a lean, fast-moving team
- Experience with workforce analytics or device/MDM management coordination
Benefits
- Private medical insurance
- Hybrid structure: 3 days in office, 2 remote
- 15 days PTO + public holidays
- 14 days sick leave
- Training budget, industry events, and conference access
EEO Statement
Userpilot is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All qualified applicants will receive consideration for employment.
Visa/Work Authorization
Applicants must be legally authorized to work in the United States. We are not able to sponsor or take over sponsorship of an employment visa at this time.
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