Process/VNA Training Manager
WNS Global Services Open · verified Oct 24, 2026 At a glance
Manager-level Learning & Development role at WNS Global Services. Iloilo · full-time.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Work with operations, training and quality teams to pinpoint performance shortfalls and shape responses
- Turn identified gaps into training plans aimed at the required performance measures
- Create learning materials, tests and ways to evaluate training outcomes
- Lead training sessions, coach learners and provide support on the floor
- Guide trainers, review training results and recommend improvements using effectiveness data
What you bring
- You hold a college degree and have at least two years of BPO training work at supervisor or assistant manager level
- You can facilitate sessions, communicate in English and deliver training virtually
- You use MS Office, especially PowerPoint, and understand measures of language and communication effectiveness
Who this fits
This manager role suits someone who can coach trainers and learners while coordinating with operations, training and quality stakeholders. It is based on-site in Iloilo.
From the employer
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
• Collaborate with Operations, Training, and Quality teams to identify and address performance gaps.
• Analyze gaps and recommend training solutions to achieve target metrics.
• Develop training content, materials, assessments, and evaluation measures.
• Facilitate training programs, coaching, and floor support.
• Manage and coach trainers to drive performance and results.
• Develop supplemental training activities and modules.
• Apply adult learning principles in training design and delivery.
• Gather and analyze data to measure training effectiveness.
• Prepare training reports and recommend improvement initiatives.
• College graduate
• 2+ years of Training experience at Supervisor/Assistant Manager level in a BPO setting.
• Excellent facilitation and English communication skills.
• Experienced in virtual training.
• Proficient in MS Office, especially PowerPoint.
• Knowledge of language and communication effectiveness measures.
• Strong coaching, mentoring, project, and stakeholder management skills.
• Excellent partnership and relationship-building skills.
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
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