Senior SAP HCM Consultant
At a glance
Senior People Operations & HRIS role at alfanar. Riyadh.
Pay not stated People Operations & HRIS salary
hrroles summary, based on the employer's posting.
What you'll do
- Triage SuccessFactors tickets, investigate system and data faults, and restore service within agreed resolution timelines
- Configure and refine SuccessFactors areas to match business needs, then test changes across the required testing stages
- Write functional specifications for custom work and document settings so other consultants can make future changes
- Support payroll and time-management incidents, train users, and help keep HR processes accurate
What you bring
- You have six to ten years of relevant work experience
- You hold a bachelor’s degree in information management systems or another relevant field
- You bring essential expertise in SuccessFactors Recruiting and Onboarding
Who this fits
This senior consultant role suits someone focused on hands-on HR systems support, configuration, testing, and user guidance. The position is based in Riyadh, Saudi Arabia.
From the employer
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Job Purpose
Focuses on day-to-day support of system issues, configuration updates, and enhancements, while working with stakeholders to translate requirements into effective solutions. Providing user training, ensuring alignment with SuccessFactors best practices, and supporting complete and accurate business processes. Expertise in SuccessFactors Recruiting and Onboarding is essential, with additional knowledge of SAP HCM Payroll, Time Management, and integration points considered beneficial.
Key Accountability Areas
Incident Management:
- Hold primary responsibility for managing and resolving incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
- Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
- Provide functional support for SAP Payroll and Time Management–related incidents.
- Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
- Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
- Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
Business Process Enhancement:
- Support and optimize SuccessFactors modules to enhance business functionality and overall system performance, while maintaining a high level of customer satisfaction.
- Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
- Prepare comprehensive test scripts and perform testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and any client-specific testing procedures.
- Provide detailed Functional Specifications to the Technical Team for custom development requirements.
Documentation:
- Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant fieldWork Experience
6 to 10 YearsTechnical / Functional Competencies
HRIS SystemsApplications KnowledgeSystem Testing
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