Payroll Support CSRs
At a glance
Mid-level Payroll role at BCforward. Warrendale · contract.
Pay not stated Payroll salary
hrroles summary, based on the employer's posting.
What you'll do
- Handle customer questions about payroll issues by phone or in writing
- Help train colleagues and build their knowledge of payroll processes
- Troubleshoot processing problems and support efficient resolution of payroll inquiries
What you bring
- You have substantial experience providing first-tier support and at least one year in customer service
- You hold a high school diploma or GED and are fluent in English
- You bring strong Excel skills, general computer proficiency and clear written and spoken communication
- You can analyze problems, work independently and handle sensitive information with care
Who this fits
This contractor role is onsite in Warrendale and suits someone with a customer-support background who can help resolve payroll processing issues. You must be available to work within the stated eight AM to seven PM Central Time window.
From the employer
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Job Description:
- The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
- Respond to incoming inquiries, telephone and/or written, from customers .
- Assists in training others, cross training and/or developing process knowledge.
- Candidate should be available to work between 8 AM - 7 PM Central Time.
Competencies and Skills:
- Extensive prior Tier 1 support experience required
- Fluent in English
- Deductive reasoning, analytical, and problem-solving skills
- Excellent written and verbal communication skills, ability to present complex data/credit issues to management
- Focus on client and service mindset with a commitment to a high level of customer service
- Ability to observe the need for changes/improvements in the processes
- Ability to communicate clearly and concisely at all levels of the business
- Must work with the highest level of trust, integrity, honesty and confidentiality
- Ability to manage workload independently
Functional / Technical:
- Good Computer Proficiency
- Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
- Ability to learn new applications/software systems effectively and efficiently
Work Experience:
- High School diploma or GED
- Minimum 1 year of customer service experience, helpdesk highly preferred
- Experience troubleshooting processing issues
SR.IT Recruiter
Namratha Gandavarapu
317-210-8733
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