Payroll Contact Center Specialist, Shared Services
At a glance
Mid-level Payroll role at CRH. Alpharetta · no salary stated · we estimate $69,602–$119,395 across the United States.
CRH has not published a salary for this role. The figure below is our estimate, not theirs.
hrroles summary, based on the employer's posting.
What you'll do
- Handle employee questions about pay, time records and tax matters through calls, email and the ticket system
- Investigate pay problems, resolve what you can and refer difficult cases for further help
- Explain payroll rules, schedules and resources, while keeping case notes and monitoring each issue
- Spot repeated ticket problems, suggest fixes and work with payroll, HR and IT on better processes
- Support payroll reports, audits and projects focused on finance operations and controls
What you bring
- A bachelor’s degree or equivalent work experience, plus at least two years in multi-company, multi-state payroll or a business setting
- Working knowledge of payroll practices, wage-and-hour rules, payroll taxes and wage attachments
- Experience using Windows, Excel, Word, Outlook and a mainframe payroll application
- Strong customer communication, organization and problem-solving skills, with careful attention to detail
Who this fits
This role suits someone who can manage employee payroll questions with accuracy, meet deadlines and work independently while supporting a team. It is a hybrid position with some in-person work and may involve up to five percent travel. Applicants must be at least eighteen and pass a drug screen and criminal background check.
From the employer
Job ID: 528390
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Job Summary
We are seeking a highly motivated Payroll Contact Center Specialist who will serves as the first point of contact for employees with payroll-related inquiries. This role is responsible for delivering timely, accurate, and high-quality customer service, while ensuring compliance with company policies, federal/state regulations, and payroll best practice.
What Shared Services Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:
- O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
- R2R (Record-to-Report): Enables robust financial reporting and accounting.
- P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
- Center of Excellence: Drives innovation and continuous improvement.
- Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.
Key Responsibilities
- Respond to inbound inquiries via phone, email, or ticketing system related to payroll, timekeeping, and tax issues.
- Research and resolve payroll discrepancies and escalate complex cases as necessary.
- Educate employees on payroll policies, timelines, and resources.
- Maintain detailed case documentation and track issue resolution progress.
- Collaborate with Payroll, HR, and IT teams to improve processes and enhance employee experience.
- Identify trends in contact center tickets and recommend solutions to recurring issues.
- Assist in preparing payroll reports and audits as requested.
- Participate in cross-functional projects aimed at improving finance operations and control frameworks.
- Perform other related duties as assigned.
Education & Qualifications
- Bachelor’s degree or equivalent work experience (required).
- Minimum 2 years of multi-corporation, multi-state payroll processing or business environment experience required.
- Payroll certification (FPC/CPP) strongly preferred.
- Experience in a large payroll processing or contact center preferred.
- Basic knowledge of payroll principles, wage and hour law, payroll taxes, and wage attachments required.
- PC literate: Windows, Excel, Word, Outlook, and mainframe payroll application experience.
- Knowledge of payroll systems: SAP and ADP desired.
- Willingness to work independently within in a team environment and assist the team with other duties as required.
- Must be able to able to work under time constraints and ensure deadlines are met.
- Ability to adapt to changing and process driven environment.
- Strong verbal and written communication skills.
- Strong organization skills with attention to detail.
- Strong customer service focus.
- Ability to analyze and resolve problems.
- Able to communicate with others by telephone and in person.
- Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
- Proven track record of identifying and driving continuous improvement in payroll operations.
- Experience working in fast-paced environments with evolving responsibilities.
- Must be 18 years in age or older.
- Must pass pre-employment drug screen and criminal background check.
Work Environment
- Hybrid role with flexible work options, requiring some in-person presence.
- Up to 5% travel may be required.
- Normal office working conditions with a quiet noise level.
- May require sitting for extended periods of time.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.