Service Owner - Human Capital Management
At a glance
Mid-level People Operations & HRIS role at Danish Crown. Randers SV.
Pay not stated People Operations & HRIS salary
hrroles summary, based on the employer's posting.
What you'll do
- Set the HCM service direction and roadmap, manage its lifecycle, and track the value it delivers
- Define the HCM services, service levels and measures used to assess their results
- Choose improvements and investments by weighing business value, risk, compliance and demand
- Work with HR and IT to shape consistent, scalable HCM solutions and improve HR processes
- Bring business teams, IT, operations and vendors together to increase adoption and service value
What you bring
- Experience in service ownership, product management, enterprise applications, solution architecture or a related discipline
- Experience connecting business and technology teams in a complex or international organization
- Knowledge of HR processes, HCM products or other essential enterprise applications
- A track record of improving services, leading transformation and realizing business value
Who this fits
This suits someone who can influence decisions across business and technology without formal responsibility for managing people. It is a business-facing leadership role focused on direction and governance, rather than daily service operations. The role is based in Randers SV, Denmark.
From the employer
21/09/2026
Group CFO
DNK-Randers, Danish Crown Vej
Service Owner - Human Capital Management
Do you want to help shape how IT supports the employee experience in a global organization where collaboration, professionalism, and ambition go hand in hand?
In Global IT Business Engagement, you will join a strong and dedicated team responsible for some of Danish Crown’s most important IT services and transformation initiatives across Business Units and Group Functions. We work closely with both business and IT, and we are passionate about creating value, quality, and real impact every day.
We are now looking for a new colleague to take ownership of our Human Capital Management service area and help ensure that our HR-related IT services are coherent, scalable, and aligned with business needs across Danish Crown.
The role – where you can make an impact
In this role, you will help shape how Danish Crown uses digital HCM services to support HR, leaders, and employees across the organization. You will set direction, create progress, and ensure that our HCM services deliver clear business value. You will work closely with HR, business stakeholders, IT teams, and external partners, turning business needs into clear priorities and practical, user-friendly solutions.
This is a business-facing leadership role where you will influence priorities, strengthen governance, and drive sustainable development of the HCM service area — without being responsible for day-to-day operations. You will have the opportunity to create structure, alignment, and transparency in a service area that matters to the employee experience and to Danish Crown’s continued transformation.
Your key responsibilities include
• Own the HCM service strategy, roadmap, lifecycle, and value realization
• Define service offerings, service levels, performance measures, and expected outcomes
• Prioritize improvements and investments based on business value, risk, compliance, and demand
• Ensure HCM services support efficient, standardized, and user-friendly HR processes
• Shape a coherent, scalable solution landscape in close collaboration with architecture and IT teams
• Collaborate across HR, business, IT, operations, and vendors to maximize adoption and service value
Who are you?
You bring structure, clarity, and a strong ability to create progress through collaboration. You enjoy working at the intersection of business and technology, and you are comfortable influencing direction and decisions without formal people management responsibility.
We imagine you have:
• Experience in service ownership, product management, enterprise applications, solution architecture, or a similar discipline
• Experience working across business and technology in a complex or global organization
• Understanding of HR processes, HCM solutions, or other business-critical enterprise applications
• Ability to create alignment, manage stakeholders, and influence decisions across boundaries
• Experience driving improvements, transformation, and business value realization
• Ability to balance strategic, operational, compliance, and technology considerations
A team and culture you will want to join
You will join an international IT and digitalization environment in Danish Crown Group IT. We value openness, collaboration, professional sparring, and a high degree of trust and independence. You will become part of a team where we support each other, challenge each other, and work together to create real business impact.
Ready to join our journey?
If you want to play a central role in shaping how IT supports HR and the employee experience across a global company with strong values, ambitious transformation goals, and international reach, this could be your next career move.
If you have questions about the role, please reach out to Lena Høg Smedegaard, Director Service Ownership, Danish Crown Global IT, on +45 25659590.
Please note that we only accept direct applications and do not work with third-party recruiters for this position.
We look forward to hearing from you.
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