MS HCM Functional Support Consultant
At a glance
Mid-level People Operations & HRIS role at hza.fa.us1.oraclecloud.com. Remote, United States · no salary stated · we estimate $90,000–$142,500 across the United States.
hza.fa.us1.oraclecloud.com has not published a salary for this role. The figure below is our estimate, not theirs.
hrroles summary, based on the employer's posting.
What you'll do
- Handle customer incidents, problems and change work across Oracle EBS and Fusion HCM modules
- Estimate project requests and implement changes, while advising customers within agreed service timelines
- Log customer conversations and work completed in inoapps IT Service Management and time-tracking applications
- Investigate repeat issues, document fixes or workarounds, and pursue automation and service improvements
- Join rotating support shifts and provide technical input for client reviews and service transitions
What you bring
- At least eight years supporting Oracle HCM projects in E-Business Suite and Oracle Fusion
- Experience in managed services, with strong customer communication and engagement skills
Who this fits
This role suits an experienced Oracle HCM support consultant who can handle customer issues and service improvements. The work is mainly remote, with occasional visits to internal offices or client sites, and rotating 24x7 shifts.
From the employer
This role involves providing functional support to managed services customers across Oracle EBS and Oracle Fusion HCM, covering Core HR, Benefits, Compensation, and Payroll modules.
This will involve dealing with incidents, requests, changes and problems while liaising with technical support and service delivery teams.
The role is predominantly remote though it may involve occasional visit to internal offices and client sites.
Enter R
Key responsibilities- End-to-end support of Oracle customers through Incident, Problem and Change management.
- Ad hoc project requirements (providing estimates and implementing changes)
- Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs.
- Maintain a record of all communication and actions in inoapps IT Service Management and other time tracking applications.
- Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.
- Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.
- Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.
- Provide technical input to client reviews.
- Maintain and develop technical knowledge and skills.
- Assist in functional pre-sales and support transitions.
- Provide support on a 24x7 basis via shift rotation.
- Evaluate and promote new technologies and enhancements.
Enter Qualification
Must have skills/modules- 8+ years of experience providing functional support for Oracle HCM projects within Oracle E‑Business Suite and Oracle Fusion.
- Excellent communication and customer engagement skills.
- Experience of working in a managed services team.
- Functional understanding, along with exposure to areas such as Human Resources and Payroll as well as writing SQL queries.
- ITIL awareness and experience.
- Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification.
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