Director of Learning and Development - Retail
At a glance
Director-level Learning & Development role at Leap Brands. Dallas · full-time · no salary stated · we estimate $154,090–$216,250 across the United States.
Leap Brands has not published a salary for this role. The figure below is our estimate, not theirs.
hrroles summary, based on the employer's posting.
What you'll do
- Set the company-wide learning plan and build onboarding for retail staff, store and district managers, and corporate teams
- Develop future leaders and align operational training across locations to support consistent execution and customer experiences
- Create instruction in classroom, online, virtual, video, and microlearning formats
- Work with operations, HR, and executives to uncover skill gaps, then measure training and business outcomes
- Manage the learning system, guide training staff, and visit stores to assess how well training works
What you bring
- At least eight years in learning and development within retail or another listed multi-unit service field
- A bachelor's degree is required for this role
- You have built leadership and operational training programs and can use adult-learning principles
- You have managed a learning management system and partnered with operations teams to strengthen execution through training
Who this fits
This director-level role suits someone ready to shape learning programs and lead trainers and learning staff. Store visits across the organization are part of the role.
From the employer
Our client is a rapidly growing multi-state retail organization committed to delivering exceptional customer experiences through outstanding people. As the business continues to expand, they are seeking a Director of Learning & Development to build and lead a best-in-class training function that develops leaders, strengthens operational execution, and creates consistent experiences across every location.
This is a highly visible leadership role responsible for the company's learning strategy, leadership development, onboarding, field training, and talent development initiatives.
What You'll Do
- Develop and execute the company's enterprise-wide learning and development strategy.
- Build scalable onboarding programs for retail associates, store managers, district managers, and corporate employees.
- Design leadership development programs that prepare high-potential employees for future leadership roles.
- Standardize operational training across all locations to improve consistency, execution, and customer experience.
- Create blended learning solutions utilizing instructor-led training, eLearning, virtual learning, video content, and microlearning.
- Partner with Operations, Human Resources, and Executive Leadership to identify capability gaps and develop targeted learning solutions.
- Build career pathing and succession planning programs that support internal promotion and long-term employee retention.
- Develop learning metrics and dashboards to measure training effectiveness, operational performance, employee engagement, and ROI.
- Manage the company's Learning Management System (LMS) while continually improving training content and delivery methods.
- Lead field trainers and learning professionals while building a high-performing Learning & Development team.
- Travel to stores throughout the organization to evaluate training effectiveness and support operational excellence.
- Champion a culture of continuous learning, accountability, and leadership development.
What We're Looking For
- 8+ years of progressive Learning & Development experience within a multi-unit retail, restaurant, hospitality, fitness, grocery, healthcare, or consumer services organization.
- Experience supporting multi-state operations with 100+ locations preferred.
- Proven success building leadership development and operational training programs from the ground up.
- Strong instructional design experience utilizing adult learning principles.
- Experience implementing and managing Learning Management Systems (LMS).
- Demonstrated success partnering with Operations leaders to improve execution through training.
- Exceptional presentation, facilitation, coaching, and communication skills.
- Strong project management skills with the ability to manage multiple enterprise initiatives simultaneously.
- Comfortable working in a fast-paced, high-growth environment.
- Bachelor's degree required; Master's degree is a plus.
Learning & Development work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Learning & Development
Find me workBy the team behind hrroles.