Medical Recruiter
At a glance
Mid-level Recruiting & Talent Acquisition role at Pharma Medica Research Inc. Scarborough · part-time.
Pay not stated Recruiting & Talent Acquisition salary
hrroles summary, based on the employer's posting.
What you'll do
- Find and contact new or returning study participants, including reaching out to people on match lists
- Call potential participants to assess eligibility, then arrange or cancel their appointments
- Explain study details within the approved protocol and your delegated responsibilities
- Keep participant records current in PSMS and document clinical work under GCP, SOP and applicable regulatory rules
- Handle screening reception on your own and respond to participant calls, emails, questions and concerns
What you bring
- A high school diploma and at least one year in a call center or related work
- General familiarity with Microsoft Office and strong spoken and written English
- Customer service, communication and organization skills to address participant concerns and make calls confidently
Who this fits
This part-time role suits someone comfortable screening and helping participants by phone, while also working independently at screening reception and contributing as part of a team. The position is based at the PMRI clinic in Scarborough, Ontario, and applicants must be eligible to work in Canada.
From the employer
Pharma Medica Research (PMRI) Inc. is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. If your career goals align with innovation and original thinking you will be the perfect candidate to be part of an inclusive, adaptable, and forward-thinking organization. Our reputation for delivering high quality research is outstanding. At PMRI we are committed to making a difference in healthcare and people’s lives. Come join our team!
We have an exciting opportunity for a part-time Medical Recruiter within our PMRI clinic located in Scarborough, Ontario. In this role, you will telephone screen potential participants at Pharma Medica Research Inc. (PMRI). This position reports to the Recruiting Coordinator and/or designate.
Duties and Responsibilities
Responsibilities include but are not limited to:
• Recruit new or existing participants.
• Create, update and maintain participant files in PSMS.
• Answer calls/emails from participants or call out from the match list.
• Telephone screen participants, book and cancel appointments.
• Share study-related information with participants according to protocol requirements and to the scope of delegation.
• Work in screening reception independently.
• Properly complete the documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulations.
• Other duties as required.
Job Knowledge
Minimum level of academic or formalized training:
High School Diploma.
Minimum amount of practical work experience:
• 1 year of call center experience or related experience.
• General knowledge of MS office
Other Requirements
• Excellent verbal and written English communication skills.
• Customer service skills: listen to volunteers/participants and professionally answer questions or address concerns.
• Ability to confidently make any calls.
• Troubleshooting skills to manage volunteers’ complaints.
• Excellent interpersonal and organizational skills.
• Ability to work both independently and as a team member.
We offer:
• Competitive compensation plan
• Mentorship Opportunities
• Opportunities for advancement and career progression
• A generous Employee Milestones Awards Program
• Corporate Discounts Program
• Learning Support Programs
• Friendly atmosphere, culture of learning
Please note all applications must be eligible to work within Canada.
PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.
We thank all applicants for their interest; however, only those selected to proceed in the interview process will be contacted.