Payroll & HR Ops Specialist

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

Our vision is to inspire and empower people in our communities to heal, live and function better.

TVG-Medulla, LLC is seeking a detail-oriented Payroll & HR Ops Specialist to manage accurate and timely multistate payroll processing while supporting HR systems, benefits administration, FMLA administration, and workforce analytics. This role works primarily in Paychex and SmartRecruiters, maintaining accurate employee data and providing leadership with reporting on open requisitions, hiring activity, terminations, headcount, turnover, and other key workforce metrics. The ideal candidate has strong payroll expertise, advanced Excel skills, and the analytical ability to turn workforce data into actionable insights while maintaining confidentiality and meeting critical deadlines.

Essential Functions and Responsibilities

Payroll Processing

• Process accurate and timely biweekly and supplemental payroll, including wages, bonuses, deductions, adjustments, and employee status changes.
• Review timecards, audit payroll data, resolve discrepancies, and ensure accurate payroll processing.
• Maintain payroll records for new hires, terminations, compensation changes, and leaves of absence.
• Reconcile payroll and benefit deductions, respond to employee inquiries, and support payroll audits and compliance requirements.
• Ensure payroll practices align with applicable multistate wage and hour requirements and company policies.

HRIS & Workforce Analytics

• Maintain accurate employee and payroll data in Paychex and recruiting data in SmartRecruiters.
• Develop recurring and ad hoc reports for leadership covering open requisitions, hires, terminations, headcount, turnover, retention, and recruiting activity.
• Consolidate and analyze data across HR, payroll, and recruiting systems to identify trends, discrepancies, and workforce insights.
• Create Excel reports, dashboards, charts, and presentations that support leadership decisions and workforce planning.
• Identify opportunities to improve data integrity, reporting accuracy, and process efficiency.

Benefits & HR Operations

• Support benefits administration, including new hire enrollment, qualifying life events, benefit changes, reconciliations, COBRA, 401(k), and Open Enrollment.
• Administer and maintain records related to FMLA and other leaves of absence, including tracking, documentation, reporting, and coordination in accordance with applicable requirements and company policies.
• Maintain confidential employee records and support HR compliance, audits, and reporting requirements.
• Partner with Human Resources, Talent Acquisition, Finance, and Operations on reporting requests, reconciliations, and process improvements.
• Use Excel and appropriate AI tools to improve reporting and workflow efficiency while protecting confidential employee information.

Benefits

At TVG-Medulla / Chiro One Wellness Centers, we offer benefits designed to support our team members both professionally and personally, including:

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Paid company holidays
• Short-term and long-term disability benefits
• Complimentary chiropractic care for you and eligible family members
• Employee wellness benefits
• Training and professional development
• Career growth opportunities within a growing healthcare organization

Minimum Requirements

• 3+ years of hands-on payroll processing experience in a high-volume, multistate environment.
• Working knowledge of payroll processing, timekeeping, deductions, taxes, and payroll compliance.
• Experience using an HRIS to maintain, extract, validate, and analyze employee data.
• Strong Microsoft Excel skills, including pivot tables, VLOOKUP/XLOOKUP, formulas, and data manipulation; proficiency in Word, PowerPoint, and Outlook.
• Strong analytical and numerical skills, with the ability to identify discrepancies, analyze workforce trends, and prepare clear reports for leadership.
• Ability to manage competing payroll and reporting deadlines in a fast-paced environment.
• Strong written and verbal communication skills, a customer-service mindset, and the ability to handle confidential information with discretion.

Preferred Qualifications

• Experience with Paychex/Paychex Flex and SmartRecruiters or another applicant tracking system (ATS).
• Experience with benefits administration, including reconciliations, COBRA, 401(k), and Open Enrollment.
• Experience with FMLA and leave of absence administration.
• Experience reporting on open requisitions, hiring, headcount, turnover, retention, terminations, and workforce trends.
• Experience developing dashboards and presentations for senior leadership in a multistate or multisite organization.
• Experience using AI tools, such as Claude AI, to improve reporting, analysis, and workflow efficiency.
• Bachelor's degree in Human Resources, Business, Analytics, Information Systems, or a related field preferred.
• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification a plus.

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Disclaimer:

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.