HR Partner, Customer Care - French and English Speaker
Applied Open At a glance
Mid-level HR Business Partner & Generalist role at Applied. Budapest · full-time.
Pay not stated HR Business Partner & Generalist salary
hrroles summary, based on the employer's posting.
What you'll do
- Answer HR requests and advise employees and managers on their questions
- Handle routine HR work through case management, chat and phone channels
- Show employees and managers how to use the HR portal and complete self-service transactions
- Investigate HR inquiries, explain relevant policies and procedures, and escalate issues when needed
What you bring
- A bachelor's degree in business or human resources
- Fluency in both French and English
- Around one year of experience in HR or customer service is preferred
Who this fits
This mid-level role suits someone who can provide considerate, discreet support to employees and managers across different situations. You’ll work from the office two days a week and remotely for three.
From the employer
Role summary:
The HR Partner Customer Care will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 2 days in office/3 days remote (work from home)
Your role:
Respond to customer requests and provide guidance to associates and managers
Consistently execute HR processes, using case management, chat and telephony
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
Research solutions to HR customer inquiries and escalate as needed
Understand and be able to communicate HR policies, processes, and procedures
Adhering to Flowserve’s safety, integrity and code of conduct policies
Other duties as required and assigned by manager
Your profile:
Bachelor’s degree in business/HR
Ideally one year of experience in HR or customer service
Proficiency in English and French is a must
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly
Thorough with responses to inquiries and issues
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Confidentiality and discretion for managing sensitive information
Executive presence and ability to deliver high touch support
Preferred:
Studies in Human Resources
Relevant experience
Prior experience in an HR Operations Environment
Working knowledge of Workday and/or Neocase
What we can offer you:
Friendly multicultural environment and team events
Life, accident and health insurance
Cafeteria Package
Career development and training opportunity
There is an opportunity for home office
#HR #CustomerCare #PeopleOperations #ServiceDelivery
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