Professional Services Consultant - HR/Payroll
On-site San Jose Full-time Mid-level Payroll
At a glance
Mid-level Payroll role at FreeBalance. San Jose · full-time.
Pay not stated Payroll salary
RolePayroll
SeniorityMid-level
LocationSan Jose
WorkplaceOn-site
EmploymentFull-time
PostedSep 24, 2026 · 3w ago
Role brief
hrroles summary, based on the employer's posting.
What you'll do
- Gather and document HR, payroll, business and statutory needs with government clients
- Map client processes to FreeBalance functions, then prepare documentation and storyboards for approval
- Configure and demonstrate employee, compensation and payroll workflows, including deductions and calculations
- Plan acceptance testing, train client users and transfer know-how to their teams
- Coordinate project deliverables and updates, while managing client expectations and sharing implementation feedback
What you bring
- A university degree in human resources, accounting, business administration or another related field
- At least ten years in information systems, including five years implementing ERP, HRIS or payroll solutions
- Hands-on experience configuring HR and payroll systems, from requirements and process mapping through testing and training
- Knowledge of HR and payroll processes, plus experience connecting them to financial functions such as payroll accounting and the General Ledger
- Strong Spanish and English communication skills for working with clients and stakeholders
Who this fits
This role suits an experienced HR and payroll implementation consultant who can turn client needs into system configurations and guide users through testing and training. You’ll work onsite in San José, Costa Rica, with government and public-sector clients.
From the employer
FreeBalance is looking for a Professional Services Consultant – HR & Payroll to join its team in San José, Costa Rica. The successful candidate will work closely with government clients to implement and support FreeBalance HR and Payroll solutions, from requirements gathering and solution configuration to testing, training, and knowledge transfer. The role requires strong ERP/HRIS implementation experience, functional HR and Payroll expertise, and the ability to translate client needs into effective solutions.
Main Responsibilities:
- Implement and deploy FreeBalance HR and Payroll solutions following the company’s ISO 9001:2015 certified implementation methodology.
- Conduct business requirements reviews with government and public sector clients, gathering and documenting HR and Payroll functional, business, and statutory requirements.
- Analyze and map client HR and Payroll processes to FreeBalance functionality and prepare functional documentation and storyboards for client approval and sign-off.
- Configure and demonstrate FreeBalance HR and Payroll solutions, including employee management, compensation, benefits, allowances, deductions, payroll calculations, and related processes.
- Support the integration of HR and Payroll processes with financial management functions, including payroll accounting and General Ledger.
- Develop test plans and conduct User Acceptance Testing (UAT) of the configured solution with the client.
- Develop training materials and deliver product and user training, including Train-the-Trainer sessions, while ensuring effective knowledge transfer to client teams.
- Manage customer expectations and build effective client relationships while promoting FreeBalance values, methodologies, and good practices.
- Work closely with the Project Manager and project team to ensure activities, milestones, and deliverables are completed on time and within budget, providing regular updates on progress, risks, and issues.
- Provide functional feedback to Product Management based on client requirements and implementation experience, and perform other duties related to assigned projects and FreeBalance OKRs.
Qualifications:
- University degree in Human Resources, Accounting, Business Administration, Commerce, Information Systems, or a related field.
- Minimum of 10 years of Information Systems experience, including at least 5 years implementing ERP, HRIS, or Payroll solutions.
- Strong functional knowledge of HR and Payroll processes, including employee management, compensation, benefits, allowances, deductions, and payroll calculations.
- Demonstrated experience implementing and configuring HR and Payroll solutions, including requirements gathering, process mapping, testing, deployment, and training, with the ability to translate business needs into system solutions.
- Experience with ERP systems and the integration of HR/Payroll with financial management functions, particularly payroll accounting and General Ledger.
- Experience working with government or public sector organizations and knowledge of public sector HR, Payroll, and/or financial management processes is highly desirable.
- Strong analytical and problem-solving skills, with the ability to identify and address functional and implementation challenges.
- Excellent interpersonal, communication, and stakeholder management skills, with demonstrated ability to build positive customer relationships and excellent verbal and written Spanish and English.