Assistant Retail Development Manager / Learning Partner - Fragrance & Beauty Products
Chanel Open At a glance
Manager-level Learning & Development role at Chanel. Taipei City · full-time.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Work with L&D and FBP teams to identify sales-training needs and prepare, deliver, evaluate and follow up on programs
- Check that sales and soft-skills training reflects Chanel image standards and regional guidance
- Coach counter managers in the field and support retail leadership development at POS and BTQ
- Translate and adapt training materials for the local market, keeping BA sales and service content current
- Use customer surveys and mystery-shopper results to shape training and coaching for customer focus and selling skills
What you bring
- You can deliver training that builds customer focus and strengthens beauty advisors’ selling skills
- You can localize and maintain training materials using guidance from head office and regional teams
Who this fits
This role suits someone who can combine training delivery with field coaching and retail people development. It is based in Taipei City and focuses on local retail teams and training materials.
From the employer
Key Responsibilities
Assistant Retail Development Manager
Sales/Soft skills Training
- Work closely with L&D team and other departments within FBP division to identify sales
training needs
- Ensure provide high quality training and deliver the effectiveness of training programs
through well plan training preparation, quality of delivery, evaluation and follow-up.
- Review and ensure sales / Soft skills training programs are delivered according to Chanel image
standard and Regional guidelines.
- Provide necessary feedback report and follow up action plans to update regional and
local team.
Coaching and Retail people development
- Work closely with RLDP to make contributions to salesforce productivity, retail people
development and ensure quality of service at POS/BTQ.
- Provide field coaching to counter managers regularly to ensure upskill of retail leaders at
POS/BTQ.
- Ensure provide high quality of retail people development and local retail leadership
programs
Assist L&D manager in learning and development organization related projects
- Provide support to L&D manager to upskills team members and build new capability for L&D organization
Trainer
- Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills.
- Review, translate and localize the training materials to align with local market needs.
- Maintain / Update training material for BA Sales and service based on the information given by head office & regional office.
- Deliver high-quality training that aligns with brand image and standards.
- Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program
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