Retail Learning and Development Partner, WFJ
Chanel Open At a glance
Mid-level Learning & Development role at Chanel. Macau · full-time.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Tailor training for Watches and Fine Jewelry advisors, then coach them on the shop floor
- Watch client and advisor interactions to spot development needs and give feedback promptly
- Build individual learning plans and run boutique sessions using a mix of learning methods
- Work with learning colleagues and other stakeholders on people-development plans and client action plans
What you bring
- A bachelor's degree or tertiary diploma
- At least six years working with people through coaching and training
- At least three years in sales, retail or client service
Who this fits
This role suits someone focused on coaching, personalized learning and strong client service. You should be comfortable working independently, spending time at the point of sale and keeping retail hours. A managerial background is preferred.
From the employer
About the Role
As a Retail Learning and Development Partner at Chanel, you will play a pivotal role in empowering our Watches & Fine Jewelry Advisors (JAs) to become the front face of CHANEL. Your mission is to build their confidence, groom their presence, and elevate their prestige. You will be responsible for customizing and delivering training, providing on-the-floor coaching, and supporting people development to ensure our JAs can create emotional connections with clients and embody the brand's values.
What Impact You Can Create at Chanel
In this role, you will drive JAs loyalty and client loyalty, sustaining business growth by:
- Engaging and developing retail employees to transmit brand values and inspire emotional connections with clients.
- Shifting learning and development from mass training to customized learning solutions and individualized coaching.
- Observing client-staff interactions to identify learning gaps and providing near-real-time feedback.
- Collaborating with the Retail Learning & Development Team and other stakeholders to strategize and develop comprehensive people learning and development plans.
You Are Energized By
You thrive in an environment where you can:
- Coach JAs on adaptability and flexibility, helping them customize their behavior based on clients' personalities.
- Engage in regular coaching conversations to assist in JAs' learning and development journeys.
- Create and maintain learning and coaching plans, delivering in-boutique learning sessions using blended learning approaches.
- Partner with specialists and other stakeholders to develop and execute client action plans based on JAs’ profiles.
What You Will Bring
To excel in this role, you will need:
- A bachelor's degree or tertiary diploma.
- At least 6-8 years of experience in people interactions, coaching, and training, preferably in a managerial role.
- A minimum of 3 years of experience in selling, retail, and/or client service, with experience in the luxury goods, watch, and fine jewelry industry being a plus.
- A strong passion for people development and client service excellence, with a belief in personalized learning paths for employees.
- Excellent growth mindset, digital savvy capability, and strong presentation and communication skills.
- The ability to work independently with minimal supervision, exercise assertiveness when required, and work at the POS and retail hours.
Learning & Development work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Learning & Development
Find me workBy the team behind hrroles.