Retail Learning and Development Partner
Chanel Open At a glance
Mid-level Learning & Development role at Chanel. Hong Kong S.A.R. · full-time.
Pay not stated Learning & Development salary
hrroles summary, based on the employer's posting.
What you'll do
- Shape tailored learning for Boutique Advisors so they build client-service and retail skills beyond product knowledge
- Coach Area Managers and Boutique Managers to improve how retail teams learn and serve clients
- Help Fashion Advisors strengthen their capabilities, uphold professional standards, and deepen brand commitment
- Connect Talent Development with Retail, using collaboration and role modeling to support change
What you bring
- A degree or tertiary diploma, plus several years working with people through coaching and training
- A background in selling, retail, or client service, preferably in a managerial position
- Strong communication and influencing skills, with a clear focus on client service and people development
- Planning and time-management ability, adaptability, and confidence working with little supervision
Who this fits
This role suits someone who enjoys coaching retail teams and linking talent development with day-to-day retail needs. You’ll need flexibility around mobility and retail hours, and the ability to work independently.
From the employer
We are seeking fashion enthusiasts to join our team in supporting the acceleration of digital experience, adapting the learning and development approach to meet changing consumer expectations and business needs.
As a business partner, you listens to inputs from stakeholders and manages diverse retail community needs to achieve business ambitions and enhance client experiences.
What impact you can create at Chanel:
You will curate personalized learning solutions for Boutique Advisors, enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you elevate the learning journey, creating a direct impact on client experience and business outcomes.
You are energized by:
Inspiring and coaching Chanel’s Fashion Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand. You thrive in connecting Talent Development and Retail, driving change through role modeling and cross-functional collaboration, and contributing to the ongoing development of Chanel’s talent.
What you will bring:
Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service.
Strong client-centric mindset and vision for service excellence.
Excellent communication, influence skills, and a strong passion for people development.
Open-mindedness, adaptability, and strong planning and time management skills.
Ability to work independently with minimal supervision and flexibility in mobility and retail hours.
What Chanel can offer you:
The opportunity to advance your career within an iconic luxury brand.
A nurturing and supportive work environment focused on personal growth and team collaboration.
Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.
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